VIP Agent ( Turkish Speaking )

VIP Agent ( Turkish Speaking ) London

Perform CS Ltd
Full Time London 22000 GBP ANNUAL Today
Job description

Avaliable Job Today Position: VIP Agent

Job Type: Full-Time

Reports to: Call Center Team Leader

Summary of Responsibilities

  • Represents the company in all customer contacts, gives the best service via calls and emails and as a part of excellent customer service builds retention with customers, makes them feel welcome and special, ensures that they are enjoying fully their gaming experience.
  • Builds and maintains relationships with existing and new customers.
  • Helps customers with all their enquiries;
  • Clarifies platforms’ Terms and Conditions when it is needed.
  • Logs tasks in accordance with company guidelines.
  • Explains how to use platform games and services.
  • Assists customers with on-going marketing campaigns.
  • Helps out Payments & Fraud agents in upholding the security of the company and prevents fraudulent activities.
  • Escalates and follows up customer cases when needed.
  • Identifies and reports improvement areas according to company procedures.
  • Works closely with other departments to handle customer queries.
  • Handling requests of VIP customers.
  • VIP Acquisition – acquiring new players via calls.
  • VIP Retention – establishing strong relationships with the players.

Person Specification

  • Fluent Turkish speaker (verbal and written)
  • i-Gaming experience
  • Excellent communication skills
  • Customer oriented
  • Ability to work under pressure
  • Self-Motivated
  • Team player

What you will receive:

  • Competitive package.
  • Other perks TBC.

Job Type: Full-time

Salary: £22,000.00 per year

Benefits:

  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Ability to commute/relocate:

  • London, N11 1GN: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Turkish (required)

Work Location: Hybrid remote

Reference ID: VIPA

VIP Agent ( Turkish Speaking )
Perform CS Ltd

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