Trainee Utilities Scheduler - Shift pattern Derby, England
Job description
Trainee Utilities Scheduler – Shift pattern
Our Company
Since its formation in 2000, Network Plus Group has gone from strength to strength following successful contract awards and acquisitions. The Group comprises Network Plus Services, Go Traffic Management, Capital Traffic Management, EOS and Network Plus Multi Utility.
Network Plus is now one of the UK’s leading utility and infrastructure providers, with offices and depots stretching from Carlisle to the South coast. We deliver services to clients and the public 24/7/365.
Core services include repair, maintenance, construction and installation of utility and infrastructure assets. We provide traffic management through our sister businesses; Go Traffic Management and Capital Traffic Management. Vegetation management and tree cutting activities are provided through EOS Contracting.
We pride ourselves on hiring and retaining fantastic people. We aim to be inclusive and respectful in the way we develop our people.
Our Role
As a Trainee Utilities Scheduler, you will be fully trained to effectively plan and coordinate the Company’s work. You will learn to do this through communication with internal and external customers, as well as the management of the business and client database systems, which you will be given full training on.
This role is working on a shift pattern. This will be on a 2-week rotation where week 1 will see you work Monday to Saturday (with a day off during the week in lieu for the Saturday). This will be working from 8am to 4.30pm. Week 2 will see you working from Monday to Friday. This will be working from 12pm to 8pm.
Key Responsibilities
We are looking for someone to:
· Coordinate the work from receipt, through to job completion
· Schedule work orders, whilst optimising travel routes and increasing productivity
· Provide customer service to both internal and external customers via telephone and webchat
· Maintain timely and accurate input and uploading of information into the works management systems, for which full training will be given
· Ensure that all the client and operational requirements are met in a professional and efficient manner
· Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
Experience and Qualifications
- This is an entry level role therefore we do not require any previous experience in such a role
- Experience in customer service or coordinator roles have a lot of transferable skills
- We look for great communication skills, a natural ability to plan and organise, good administration skills and the resilience to work under time pressures
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie-policy.
Job Type: Full-time
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Derby, DE21 7RX: reliably commute or plan to relocate before starting work (required)
Work Location: One location
