Client Support Specialist London, England
Job description
Client Support Specialist
London
As a Barclays Client Support Specialist, you will join the Corporate Digital Banking Team within Client Service Business Area. You will be instrumental in providing excellent service to the bank’s corporate clients. You will be responsible for using available tools and resources to handle servicing requests and general queries from clients in the most efficient way.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
Hybrid Working
We are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager
• Responding to servicing or channels related requests received from clients, as well as those from other business areas and third parties where appropriate
- Providing world-class service, using skills and knowledge to understand the request and taking appropriate action
- Acting as a knowledgeable point of contact for technical and procedural queries handling request within your remit or using knowledge of the business area
- Servicing clients in line with current processes to ensure requests are actioned right first time
- Advocating for digital capabilities and enhancements being delivered so that informed and knowledgeable conversations can be held with clients
- Identifying opportunities for clients to transfer their servicing needs to more efficient and cost-effective self-serve channels
- Working closely with the rest of the team providing mutual support by training, coaching and sharing of knowledge and best practices
- Supporting and testing products or version enhancements
• Exposure to Client Channels e.g. Barclays.Net, iPortal, Bacs
- Experience in systems such as Siebel, AFTS, QMS, etc
- Confident with Computer literacy
- Proactive focus towards request resolution efficiency, quickly and accurately
• Exposure to customer service skills
- Excellent communication skills
- Ability to adapt to change
- Ability to drive self-development
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
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