support engineer Birmingham, England
Job description
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Onsite IT Support Engineer
Location: London (Onsite)
Contract Type: Full Time / Permanent
Salary Package: £30-35,000 plus Large Company Benefits
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
- Deliver the professional and timely resolution of IT issues by using initiative to provide business solutions.
- Ensure effective communication of progress to customers in line with agreed SLAs.
- Co-ordinate with third party maintainers when appropriate to ensure a timely resolution to problems which may be dependent on their support.
- Assist internal customers by providing relevant documentation and information to help them understand the technology systems used to carry out their roles.
- Carry out necessary routine tasks to ensure continued reliable operation of all IT systems.
- Assist with new office technical requirements (network installations, routers, switches, AP’s)
- Working flexibly from the office to provide technical 2nd line Helpdesk and Support services during agreed business hours Monday to Friday.
- Provide project and technical support at other times as reasonably required.
- Experience of providing Deskside Support across a wide range of HW and Systems Technologies.
- Previous 2nd Line support experience
- A people-orientated individual who is motivated to assist customers and has determination to achieve solutions.
- Able to work in a helpful and co-operative manner interacting with a range of people.
- Able to work in a high-pressure environment and still maintain exceptional customer service.
- The person must be flexible, able to manage their own time and prioritise work effectively to meet the needs of the customer and the business, working on their own at times to achieve this.
About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
