Store Manager Skipton, England
Job description
STORE MANAGER - Costa Coffee
JOB TITLE - STORE MANAGER
Reports to: Area Manager
WHAT IS THE PURPOSE OF THE JOB?
Overall responsibility for the running of the store, ensuring that every customer receives a great cup of coffee.
EXPERIENCE/KNOWLEDGE
Essential
Management Experience
Worked within customer facing environment
Desirable
Understanding of Key Performance Measures
SKILLS/COMPETENCIES
Essential
Enthusiasm to execute outstanding customer service
Ability to lead a team through motivation and engagement
Communicate confidently to all
Flexible approach
Honest and Open
Willing to learn
Reliable/Committed - delivery of shifts
Shows Initiative
KEY ACCOUNTABILITIES
Lead the Store Team in all aspects of delivering the best coffee experience to every guest, all of the time
To take overall responsibility for delivering brand standards at all times by ensuring that the store is opened/closed & operated in line with all Costa brand standards, policies & procedures
To ensure that all relevant COSTA check, standards, food and health & safety checks are completed and that all necessary remedial action is taken or issues escalated as required
To take overall responsibility for managing the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit
To ensure that all company policies and procedures are in place to maintain cash & stock security and that all necessary action is taken to ensure that all transactions involving stock &/or cash are done in a secure manner
To communicate all key information to the store team in the most effective way using the most appropriate media including Team Meetings, Shift Briefings, Customer Insight, Primo
To deal with and resolve customer complaints in line with company policy/procedures
To ensure all marketing updates and new POS are implemented & maintained effectively
To execute all aspects of “Right Person, Right Time” ensuring the effective control of labour and that every team member is deployed in an appropriate manner
To recruit, train, coach and develop the team to ensure that they deliver brand standards and a great customer experience
To analyse and act upon financial/performance data to ensure the store is run in the most efficient & profitable manner whilst delivering all other measures on the Store Manager Audit
Work with their area/peer group to share best practice
To prepare for and input into regular business reviews with their Area Manager
To undertake the role of Capo di Cafe as required
To perform all tasks as defined in the Barista
Job Types: Full-time, Permanent
Work remotely
- No
Job Types: Full-time, Permanent
Salary: £27,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Work Location: In person
