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STORE MANAGER - Costa Coffee

JOB TITLE - STORE MANAGER

Reports to: Area Manager

WHAT IS THE PURPOSE OF THE JOB?

Overall responsibility for the running of the store, ensuring that every customer receives a great cup of coffee.

EXPERIENCE/KNOWLEDGE

Essential

Management Experience

Worked within customer facing environment

Desirable

Understanding of Key Performance Measures

SKILLS/COMPETENCIES

Essential

Enthusiasm to execute outstanding customer service

Ability to lead a team through motivation and engagement

Communicate confidently to all

Flexible approach

Honest and Open

Willing to learn

Reliable/Committed - delivery of shifts

Shows Initiative

KEY ACCOUNTABILITIES

Lead the Store Team in all aspects of delivering the best coffee experience to every guest, all of the time

To take overall responsibility for delivering brand standards at all times by ensuring that the store is opened/closed & operated in line with all Costa brand standards, policies & procedures

To ensure that all relevant COSTA check, standards, food and health & safety checks are completed and that all necessary remedial action is taken or issues escalated as required

To take overall responsibility for managing the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer whilst delivering the budgeted margins/profit

To ensure that all company policies and procedures are in place to maintain cash & stock security and that all necessary action is taken to ensure that all transactions involving stock &/or cash are done in a secure manner

To communicate all key information to the store team in the most effective way using the most appropriate media including Team Meetings, Shift Briefings, Customer Insight, Primo

To deal with and resolve customer complaints in line with company policy/procedures

To ensure all marketing updates and new POS are implemented & maintained effectively

To execute all aspects of “Right Person, Right Time” ensuring the effective control of labour and that every team member is deployed in an appropriate manner

To recruit, train, coach and develop the team to ensure that they deliver brand standards and a great customer experience

To analyse and act upon financial/performance data to ensure the store is run in the most efficient & profitable manner whilst delivering all other measures on the Store Manager Audit

Work with their area/peer group to share best practice

To prepare for and input into regular business reviews with their Area Manager

To undertake the role of Capo di Cafe as required

To perform all tasks as defined in the Barista

Job Types: Full-time, Permanent

Work remotely

• No

Job Types: Full-time, Permanent

Salary: £27,000.00 per year

Benefits:

• Discounted or free food
• Employee discount

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus scheme

Work Location: In person