service manager Preston, North West England, England
Job description
- Permanent
- Preston, Lancashire
- Posted 9 hours ago
- £40000 - £45000 per annum
- Expires: 08-18-2023
- Ref: PR/012111_1689950260
- Permanent
- £45k + great pension!
- Flexible benefits package and bonus
- Preston
- Hybrid working
Oakleaf Partnership are working with a large Not for Profit organisation who are seeking an Assistant HR Shared Services Manager. The role will support delivery of an effective and professional shared service to drive increased customer service in-line with organisational objectives. The team supports over 3,000 colleagues within a business that is going through transformational change. This is a fantastic opportunity for an experienced HR Shared Services professional who wants to facilitate and support change. The role is based in Preston and offers hybrid working.
What is the role?
As an Assistant HR Shared Services Manager, you will support the Manager and a team of Shared Service Administrators in the delivery of professional shared service to colleagues across the organisation. You will ensure delivery is in-line with Service Level Agreements, drive performance within the team and identify issues and develop solutions with the HR Shared Services Manager. You will build the competence of the HR Shared Service team to solve queries and act as a subject matter expert for escalations. You will embed procedures and practices and define team objectives. You will manage training needs and succession planning within the team and ensure all BAU activity is managed and delivered throughout the year and contribute to projects within the wider HR team.
Candidate profile/experience
The successful candidate will have previous experience within a transactional HR Shared Service, excellent communication skills both written and verbal, with the ability to liaise with people at all levels. You will be customer-focused and passionate about quality of service. You will ideally have an understanding of payroll, and the ability to operate in a matrix management organisation. CIPD Qualification Level 5 is also desirable.
Ready to apply?
If you would like to be considered for this opportunity or have any questions, please apply or reach out to [email protected] for more information.
