![support technician](https://media.glassdoor.com/sql/1254580/kids-and-company-squarelogo-1475474620701.png)
support technician North York
Job description
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- Telecommunications industry
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide problem-solving services to network users
- MAC
- Linux
- Unix
- JavaOS
- Networking software
- Internet
- Servers
- Desktop applications
- Mail server software
- JavaScript
- Wireless networks
- Virtualization
- Own transportation
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Health care plan
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
Work setting
Tasks
Computer and technology knowledge
Transportation/travel information
Work conditions and physical capabilities
Personal suitability
Health benefits
About Kids & Company
CEO: Victoria Sopik
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: School / School District
Website: www.kidsandcompany.com
Year Founded: 2002