service desk analyst Brighton, England
Job description
This is an exciting opportunity to join a thriving University in support of its IT systems and services. You will be involved in the wide-ranging tasks undertaken by the IT Service Desk.
This is an excellent position to start a career in IT as no specific IT qualifications are required but you will have the opportunity for development. The post is responsible for providing a single point of contact, high quality, and responsive IT Service Desk service to all members of the University of Brighton, across all campuses. In addition, the IT Service Desk provides second line support for Information Services Library Help Desk services, ensuring that a consistent level of support is provided to customers regardless of their contact point with Information Services. Training will be provided in this area.
To succeed in the role you will have:
- Organisational skills with a particular ability to follow documented processes with accuracy and in a timely manner.
- Experience of customer service
- A basic understanding of computer equipment and systems
This post currently has the benefit of agile working, with 2 days a week in the office, 3 days working remotely if desired. This job is suitable for job sharing.
