service desk analyst

service desk analyst Manchester, England

Adria Solutions
Full Time Manchester, England 26000 - 12.04 GBP ANNUAL Today
Job description

On behalf of our award-winning client based in Manchester, we are recruiting a talented Service Desk Technician. As Service Desk Technician, you will take pride in providing excellent customer service for all employees related to technology-related requests, issues, and incidents.

The Service Desk Technician will be responsible for:

  • Proactively maintain the desktop, telephony, and application infrastructure so that it’s supported, and failures are minimized
  • Log, analyse, triage, and prioritise all IT incidents, problems, and changes received via all communication channels in the team
  • Ensure that systems/applications/services in own area run and meet business Service Level Agreement (SLA) targets
  • Analyse the incident, problem, and change data to identify the underlying causes and propose resolutions via Service Improvement Plans
  • Display leadership in the area of specialization, e.g., championing new features and best practice

The Service Desk Technician will have the following:

  • Experience in enterprise software and application support and delivery
  • SharePoint (Collaboration Toolkit)
  • Knowledge of service desk/issue logging tools
  • Knowledge of the latest MS Office suite
  • Knowledge of MS Windows server
  • ITIL Foundation V3

Benefits

  • Flexible working
  • Employee benefits packages to suit your lifestyle
  • Group life assurance
  • Enhanced maternity and paternity pay

How to Apply if you’re Interested in this Job:


Service Desk Technician

service desk analyst
Adria Solutions

www.adriasolutions.co.uk
Stockport, United Kingdom
David Berwick
Less than $1 million (USD)
1 to 50 Employees
Company - Private
HR Consulting
2004
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