service advisor Spilsby, England
Job description
The Role
Customer Service Adviser
Circa £20,000 - £25,000 Salary (dependant on experience)
Full Time position,
Permanent Contract
Location: Spilsby, Lincolnshire
Monday to Friday 8.30am – 5.00pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Spilsby Agency.
About the role:
Your role will include dealing with incoming queries, quotations and payments. Handling existing motor, personal and commercial insurance policies for our current customers as well as initiating policies for clients new to NFU Mutual. In addition, handling claims both personal and commercial, for our customers. You’ll apply your excellent, professional telephone manner to deal with any queries and to build long term relationships with our loyal customers. With your flexible approach you’ll provide administrative support and perform other office duties as required with a ‘can-do’, pro-active enthusiasm.
About you:
You will be able to demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.- You will have good interpersonal skills, communication skills, & relationship building abilities.
- Sales and/or customer service experience is desirable however, insurance experience is not needed.
- A positive, people orientated approach to everything you do.
Above all though, you’ll relish the challenge of being part of a truly customer-focused team. In return, you can expect full training to become licensed to sell NFU Mutual’s products in a friendly and supportive environment.
We require basic knowledge of word, excel & powerpoint with a minimum of 5 GCSEs, including English & Maths. You will need to be able to clearly communicate verbally & in writing & possess a ‘can-do’ attitude with the willingness to learn and develop.
Our commitment to you:
We provide full training & support within a professional, hardworking yet supportive and friendly environment.
Benefits:
Salary of £20,000 - £25,000 per year
On site parking
20 days holiday (increasing to 25 for long service) + Bank Holidays
Full on the job training, including system and product knowledge
Pension Contributions
Please apply in writing with CV and covering letter to: [email protected]
Closing date for all applications: 15 August 2023.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
