it technician London, England
Job description
IT TECHNICIAN
Salary Range: Scale 4 - point 18-21 - Inner London
Salary: £25,361 - £27,607 per annum
Hours: 8.30am - 5.00pm (37.5 hours per week/52 weeks)
Start: Immediate
Our support staff are vital to ensuring that our pupils achieve their full potential and become confident, resilient and compassionate individuals who can make a positive contribution to society.
The successful candidate will, with the leadership of the IT Network Manager, help provide and support an excellent IT service throughout the school. This is a key role requiring commitment, motivation and a “can-do” attitude.
IT is central to our strategic development. The IT Systems Technician will contribute to the vision, and support the strategic and technical capability to ensure that systems run seamlessly and that the school is positioned at the cutting edge of IT.
Management responsibility
· You will report to the IT Network Manager
Job Specification
The IT Systems Technician should have hands-on experience of supporting a diverse, technologically challenging environment including but not limited to the following technologies;
Technical knowledge and understanding
· Knowledge and understanding of various Microsoft client and server operating systems including Windows Server 2016 R2/2019 R2 and Windows 10
· Knowledge and experience configuring, and troubleshooting Active Directory
· Understanding of Windows Active Directory design and architecture
· Understanding of file replication services, security, client interactions, DHCP, DNS and Group Policy
· Understanding of Backup Systems
· Basic understanding of Active Directory Certificate Services
· Knowledge and understanding of networking, firewalls and wireless systems
· Experience with content filtering systems and proxy servers
· Working knowledge of TCP/IP, Radius and 802.1x authentication
· Understanding of VLANs
· Understanding of firewall rules
· Basic understanding of Key Management Services, DNS, DHCP, SCCM and WSUS
· Understanding of Microsoft Office 365, MS Teams, SharePoint, Microsoft and Security Compliance, Exchange Admin Centre
· Understanding of Google Admin Console, including Chrome OS, user and device OU settings and policies
· Understanding of Wireless Technology & BYOD, preferably Aero Hive Networks
· Understanding of Virtualisation, preferably VMware vSphere 6.5 or 7
· Understanding of Apple software and equipment within an enterprise environment including knowledge of:
o OSX and associated apple software
o Integrating PC and Mac networks successfully
o Knowledge of Adobe Master Suite
Network and technical support responsibilities
· Administering the effective support of a fast–running, reliable computer network that will offer a quality platform to support teaching and learning as well as the wider administrative and managerial needs of the school.
· Under the guidance of the IT Network Manager, develop the security and long-term planning of the network.
· Ensure all Academy Service Levels and Key Performance Indicators are met troubleshoot and repair when possible ICT, audio-visual and CCTV equipment problems.
· Ensure all users are able to have effective and appropriate access to e-mail and network facilities no matter where they are.
· Under the guidance of the IT Network Manager, ensure compliance with all IT-related legislation including matters related to data protection, GDPR and the use of software licences.
· Monitoring and checking the reliable back–up system and disaster recovery procedures in place to continually meet the needs of the school.
· Install/remove hardware and software on workstations. Ensure the maintenance of up-to-date records of all the school’s hardware and software.
· Keep an inventory of all equipment, ensuring that all equipment is security tagged/marked and asset registered after purchase.
· Maintain printer and MFD fleet, liaising with suppliers and engineers to ensure smooth running of the service.
· Classroom support services, to ensure the availability of ICT equipment and provide direct support and guidance during critical curriculum periods and lessons, and evening events as directed.
Information and communication systems
Under the direction of the IT Network Manager:
· Managing access to resources and information for all users, both on site and remotely by a variety of devices.
· Developing the information channels to parents and pupils, keeping abreast of new methods of communication.
· Overseeing the integration of the various databases to build a single cohesive information resource within the school.
Liaison and training
· Participate in training and other learning activities and performance development as required
· Attend and participate in meetings as requested by the IT Network Manager and/or Director of Finance & Resources
Other
· Knowledge and understanding of audio and video editing systems is desirable
Other Responsibilities
· Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.
· Contribute to the overall ethos/work/aims of the Academy.
· Comply with Hammersmith Academy’s Professional Dress Policy and Code of Conduct.
· Treat all users of the Academy with courtesy and consideration.
· Present a positive personal image, contributing to a welcoming Academy environment which supports equal opportunities for all.
· Carry out other reasonable tasks from time to time as directed by the line-manager and the Headteacher.
Health and Safety Responsibilities
· All staff have a responsibility to be aware of, comply and act upon the Health and Safety Policies of Hammersmith Academy and undertake risk assessments as appropriate. Full details can be accessed via the staff website.
· Hammersmith Academy is a designated non-smoking site.
· Staff should contribute to a safe and healthy workplace by following health & safety instructions and policies.
· Staff should report all accidents and hazards to the appropriate person.
· Staff should care for their own safety and that of others, including volunteers, students and parents, that may possibly be affected by actions or inaction.
If you feel you have the experience, enthusiasm and commitment we are looking for, then we would be delighted to receive an application from you.
Ofsted – January 2022
“Hammersmith Academy continues to be a good school”.
“Leaders and staff are determined that all their pupils will succeed. They have established a culture of aspiration for all, regardless of pupils’ individual starting points”.
“Pupils benefit from learning a broad curriculum, including in the creative arts and languages. Many pupils choose to continue studying arts, as well as humanities and languages, at GCSE level. Pupils learn to behave kindly and respectfully towards one another, making the school a harmonious place. Poor behaviour is rare. If bullying occurs, leaders respond quickly and effectively. Leaders and staff ensure that pupils are kept safe at school”.
“Leaders and staff are knowledgeable about safeguarding. They are well informed about the risks pupils may face, including those in the local area. Staff are vigilant, and identify and report concerns without delay”.
Applications are welcomed from suitably qualified candidates with the appropriate skills, vision and desire to work at the Academy, where expectations are high and there is a strong focus on student achievement.
Hammersmith Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to an enhanced disclosure from the Disclosure and Barring Service (DBS Check) and the receipt of two satisfactory references.
Hammersmith Academy is an Equal Opportunities employer and does not discriminate on the grounds of any protected characteristics as defined by the Equality Act 2010.
Job Types: Full-time, Permanent
Salary: £25,361.00-£27,607.00 per year
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site gym
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you willing to undertake further training for this role?
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Application deadline: 07/07/2023
Reference ID: ITHA
Expected start date: 01/08/2023
