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Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We look forward to receiving your application

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Keeping people safe and healthy matters and that’s what we do at the Health and Safety Executive. Every day, everyone on the team contributes to protecting lives and we apply our expertise to help influence change in mindsets about health and safety throughout industry. We undertake world-class science to build our knowledge about safe working practices, and then apply that understanding to the workplace, guiding every part of the economy to function safely. And when accidents happen, we investigate and hold those at fault to account whilst ensuring that lessons are learnt across industries. We are a modern, independent, data drive Regulator and we are proud to have made Great Britain one of the safest places to work in the world.

Technology, data, and digital services underpins everything that HSE does. We are a knowledge organisation, with a wealth of experience in keeping people safe. It is the responsibility of the Information, Technology and Facilities Division to ensure that everyone in the organisation can access our data and information, to share it and to use it to make effective decisions. We support over 3000 colleagues working in a hybrid style at home and in 26 offices across Great Britain. Our services keep inspectors functioning effectively and efficiently on industrial sites nationwide, from oil platforms in the North Sea to our deepest mines and quarries.

We strive to constantly improve the technologies and services supporting the organisation. Our end user computing devices are leading edge, and we are making significant progress in delivering new cloud-based services. Our service management and information management services are very highly regarded within the organisation and pride themselves on excellent customer service. Our commercial team has built strong relationships with suppliers and our project management team is embedded in our corporate change programme, transforming the older legacy systems that have underpinned the organisation for a long time.

We are a learning team, and everyone is encouraged to undertake training, development and courses that will keep them and the team current and excited by new opportunities. The team works well because everyone’s contributions and ideas are listened to and valued, and we can only grow and improve, if there is a enthusiasm to explore our disciplines and try new ways of working.

You will be responsible for managing HSE’s Microsoft 365 product suite, ensuring that products remain available, performant to SLAs/OLAs and relevant to business requirements. You will monitor all products in the suite, investigate incidents, resolve problems, and develop and apply fixes and changes. You will develop new functionality and seek to continuously improve the products to support the organisation in better ways whilst ensuring that the applications and data remain secure. You will engage with users, support their needs, and ensure that a high-quality customer-focused service is delivered. Your duties will include (but are not limited to):

• Engaging with senior stakeholders to promote opportunities with using the Microsoft 365 product suite, raising the digital literacy of all HSE colleagues, demonstrating how the products can be used to improve the efficiency and effectiveness.
• Ensuring the security of Microsoft 365 applications, preventing unauthorised access, unauthorised data exchange and data-loss through the implementation and monitoring of upgrades to Microsoft 365 applications, coordinating change activity, engaging with users, and ensuring that upgrades are understood and appropriate.
• Documenting all Microsoft 365 applications, maintain the accuracy of documentation to reflect changes and fixes, ensuring that code is understandable and structured to ease root cause analysis. You will also maintain a secure configuration management database with an accurate record of Microsoft 365 application assets.
• Continuously monitoring Microsoft 365 applications, ensuring applications remain available, performant to SLAs/OLAs, and delivering a good user/customer experience and proactively identify and resolve Microsoft 365 issues before they impact the user/customer.
• Maintaining the highest standards of user and customer focus, ensuring that services are delivered to user/customer satisfaction and endeavour to routinely communicate with users/customers to promote, confidence that incidents and problems are being tackled.

Your day-to-day tasks will include (but are not limited to):

• Deputising for the Lead Application Operations Engineer
• Leading and managing the Microsoft 365 team responsible, for the administration, upgrading, deployment, management and use of all 365 products.
• Incident Management (Corrective Maintenance), diagnosing the root causes of incidents, developing work arounds and fixes, to return Microsoft 365 applications and users to an operational condition.
• Problem Management (Preventative Maintenance), diagnosing root causes of problems, prioritising maintenance activity and developing fixes.
• Change Management (Adaptive and Perfective Maintenance), continuously seeking to improve a Microsoft 365 application, promoting unused functionality, and working with users to develop new ways of working.
• User, database, and application administration to Microsoft 365 applications.
• User training, guidance, and support for all Microsoft 365 application, promoting the capabilities of the products to improve business outcomes.

At HSE, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement and your allocated office will be your contractual place of work. There will be a requirement to travel to the office for various activities e.g., collaborative working, supporting, and training colleagues. If hybrid working is suitable for you and your role, the arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be considered. Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application.

Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

The post can be based in any HSE location excluding London. For further information about HSE locations please click here. Occasional travel to our Bootle HQ will be required for team events and collaborative activities.

Essential:

• Experience of, or working towards, ITIL Foundation.
• Experience of PowerShell.
• Experience of, or willingness to learn Microsoft Azure.
• Administrative experience of Microsoft 365 suite, e.g., SharePoint, Teams, Power Platform.
• Experience of leading Microsoft 365 engineering teams
• Effective communication skills.

Desirable:

• Microsoft 365 Certifications

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• Competitive rates of pay.
• Access to the highly competitive Civil Service Pension Scheme to which HSE contribute 27.1%, far more than in the private sector.
• Family friendly policies and working hours to help balance your home life and career.
• Carer friendly policies and working hours to help balance your home life and career.
• 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave.
• Competitive parental leave benefits.

Job contact :

Name :
Mark Harrison
Email :
[email protected]

Recruitment team :

Email :
[email protected]