Sales Team Leader Birmingham, England
BT
Full Time
Birmingham, England
33900 - 70879 GBP ANNUAL Today
Job description
Sales Team Leader
Job Req ID: 8240
Posting Date: 2 Jun 2023
Function: Sales and Commercial
Location:
Snowhill, Birmingham, United Kingdom
Salary: Competitive with great benefits
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.
BT Enterprise is passionate about ensuring every one can have an opportunity to build a successful career, to find out more view our YOU CAN video here:
You can (bt.com)
Summary
Small and Medium Enterprises (SME) is a key sales channel for BT, and an exciting segment in Enterprise, putting focus on small and medium business customers.
Our purpose in SME is to be the engine for growth for the UK small businesses, ensuring they have brilliant solutions to help their businesses thrive. In a highly competitive market, the Sales Team Leader is responsible for supporting, guiding and tracking the sales advisors in growing and developing business within a portfolio of SME customers. Through building strong relationships with their team and other stakeholders the Sales Team Leader will achieve (exceed!) targets.
A hunger to learn will be key in this role, alongside a desire to try new things to help drive performance within the team.
Role Responsibilities
- Champion the customer. Empower your people to deliver an outstanding customer experience.
- Be present and continously work within your team to share best practice on having great conversations with our customers.
- Ensure appropriate, immediate resolution of escalation calls to support the reduction of complaints. Includes calling customers back within agreed timescales.
- Know every team member and regularly show how important each of them are to you and EE & BT. Have bold conversation, provide specific and timely feedback on any underperformance.
- Understand and advocate all of EE & BT products and services. A deep understanding of EE & BT competitors.
- Motivate, drive and engage the team to go the extra mile and feel excited about EE & BT.
- Have a high performing team by driving standards. Lead by example. Demonstrate the value of getting it right first time and never accept less than the best.
- Own and deliver all business messages and ensure context and understanding has landed with the team.
- Track and be aware of team attendance, absence and attrition - escalate issues to line manager where needed.
- Support the delivery of multipul KPIs and targets and hold your team accountable for delivering their targets.
Skills and experience we are seeking for this role:
- Confident and effective communicator - able to listen, influence, guide and convey messages articulately both written and verbally.
- Comfortable using IT systems, databases and software packages - previously experince with data bases, data savvy, email and UC such a Teams.
- Customer service skills - awareness of how to approach and deal with customers wants and needs, setting expectations and providing solutions.
- Track record of achieving/ exceeding targets - motivated and driven by targets, able to focus on outcomes and organise workload to maximise these.
- Adaptable and willing to learn - able to take guidance, constructive feedback and follow processes, flexible to try new methods when guided to do so.
- Sales experience - proven sales skills is essential - ideally from within Telco.
- Leadership - experience of leading in a sales role is advantageous however, even if your leaderships experience is informal or from outside of a working environment (such as sport coaches) this may still be a good role for you. If you are a natural leader, you find it easy to lead and motivate others around you then we want to hear from you!
Reward and Benefits
- Generous salary and 30% on target bonus.
- 25 days annual leave, plus bank holidays.
- Pension scheme (5% from you and 10% from BT).
- Flexible benefits.
- Employee discounts (50% off EE for you, 30% off EE for friends and family and discounted BT broadband and TV).
Further information about BT Enterprise and why we are a superb employer to build your career with:
We've got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity, and the contribution that they make. When we say you're welcome at BT, we really mean it. The one thing the pandemic has taught us is that a lot of current and future colleagues, where possible want to embrace hybrid working. Therefore, we now adopt smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team's deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you'll have the chance to discuss smart working and how it might work for the job you are applying for.
- Studies have shown that women, people with long-term health conditions, disabilities, or are neurodiverse, and people of colour are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, dont worry - we'd still love you to apply!
Who is the BT Group
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
BT
www.bt.com/careers
London, United Kingdom
Philip Jansen
Unknown / Non-Applicable
10000+ Employees
Company - Public
Telecommunications Services
1846
