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Our client has perfected precision to be an art form, balancing skills and artistry with sophistication and aesthetic finesse.

As a Sales Associate within their luxurious boutique located on Old Bond Street, you will play a key role in representing the brand by building trustful relationships with clients and achieving sales targets.

Your main focusses will be on providing an unmatched clientele experience, generating sales and client satisfaction, while maintaining proper boutique operations.

Role and Responsibilities:

Sales

• Achieve and exceed personal and boutique targets and objectives.
• Ensure high levels of client satisfaction through excellent sales and aftersales service skills.

Clientele & CRM

• Act as a role model, constantly nurturing relationships with clients to generate sales leads while building sincere and durable relationships.
• Develop relationships within the Mayfair location and build a network of key contacts to benefit from internal synergies, build brand awareness, and recruit new clients

Operations

• Carry out administrative tasks such as client follow-ups (sales, afters sales service), general inquiries, handling complaints and concerns, answering the phone etc.
• Follow internal procedures and corporate guidelines related to daily operations (sales, payments methods, deposit, after sales service, Boutique till system, reporting, opening/closing etc.)
• Control inventory quality and maintain exceptional selling conditions.

Retail and Service Excellence

• Anticipate clients’ specific needs.
• Represents the Brand inside and outside the Boutique.
• Strive to achieve 100% in mystery shopping results for the Boutique team.
• Ensure impeccable grooming standards according to guidelines.

CS / Aftersales

• Ensure the highest level of service to After Sales Clients
• Manage complaints and proactively follow up on the repair process from registration to collection.
• Ensures the timeliness of repairs taken in by the store.
• Strive to achieve conversion in CS to sales.

Outreach

• Acting as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community (Mayfair).
• Participate in off-site events and clientele activities organised by Marketing and event team
• Act as a team player

About You:

• Fluency in English / Chinese as second language is preferable.
• Effective interpersonal and communication skills.
• Competence in MS Office package (especially Excel) - Knowledge of SAP would be a plus.
• Passionate, pro-active, enthusiastic, agile learner.
• Ability to multitask and understand priorities.
• Excellent organisational skills.
• Detail-oriented focus in your approach to work.

Package + Perks:

There is a strong community feel amongst the brand, and they strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

• Salary: Up to £32,000 Per annum
• Generous Commission scheme
• Sociable working hours