Find More Than 10K+
United Kingdom Jobs

Job Description:

Deliver a consistent outstanding experience, every time addressing the primary reason for customers contact and potential request for cancelling their waste contract. Engage and deal with a variety of customer call types ensuring each interaction is personalised.

Activities:

• Working in a call centre environment – Managing inbound and outbound calls
• Making outbound calls to existing customers with the purpose of retaining them
• Dealing with escalated high-level complaints
• Establishing, building, and managing strong long-term customer relationships
• Ensuring customer satisfaction
• Liaising with various other departments both within the business and third parties • Updating relevant information in our customers’ records
• Maintain close regular contact with assigned accounts both current and lost
• Provide advice and support to customers who are thinking of terminating their contract
• Convert account who have actively served notice of termination to convert back to active customer

Qualifications & Experience Required:

Essential:

• English & Maths Grade C/5 about above
• Excellent listening skills and be able to explain things clearly and have an empathetic approach, tailoring each call to the individual customer's needs
• Excellent communication skills
• Work in a target driven environment
• Strong customer service background
• Telephony experience desirable
• Right individual will have an enquiring mind with good listening skills, letting your passion and personality shine through while always putting our customers first and provide an amazing service as a part of our team
• Problem Solving
• Ability to multitask

Desirable:

• Computer literate, numerate with very good verbal and written interpersonal skills
• Experience working to call targets withing a high-volume call environment.
• Experience within a Customer environment is desirable but not essential as full training, development is provided
• Computer Skills

What’s on offer?

• £25K starting base salary plus incentive scheme
• Offices on the UK’s most Instagrammed street right in the heart of Newcastle city centre
• Benefits package which is second to none covering health care, pensions, enhanced annual leave. Employee assistant programme 24hrs access to GP
• 25 days holiday leave +8 days bank holidays
• Group Income Protection for long term sick
• Personal health care plan
• Personalised career path
• A culture that ensures you will love what you do