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Receptionist

Richmond Villages St Joseph's Way, London Road, Nantwich, Cheshire, CW5 6LZ

Providing more than just retirement living, Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class reception service. As a Receptionist at Richmond Village Nantwich, you’ll ensure all callers and visitors are greeted in a professional manner and provide ongoing administrative support to the Administrator and Village Manager.

Working hours and salary

£10.50 per hour

Week 1 - Sat 1600 - 2000 / Sun 0900 - 1600 / Wed 0900 - 2000

Week 2 - Fri 0900 - 1600 / Mon 0900 - 1500 / Thur 0900 - 1500

Week 3 - Sat 1600 - 2000 / Sun 0900 - 1500 / Wed 1600 - 2000 / Thur 1600 - 2000

What your typical day involves

• Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offered
• Answering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayed
• Dealing with queries from residents - reporting these as required
• Receiving money from residents and their families for sundry items, providing receipts and confirming payments as required
• Ensuring the display information board is kept up to date
• Managing incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the Administrator
• Ensuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requests
• Ensuring office supplies are maintained and any issues with equipment are reported or call outs are made
• Maintaining and updating records such as master copy forms, room status reports and the Village residents list

Who we’re looking for

With strong communication skills and an excellent telephone manner, you’ll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, you’ll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.

What we’ll offer you in return

• 28 days holiday (inclusive of bank holidays)
• Hot meal provided
• Comprehensive induction, on-going training and development and options for internal apprenticeship schemes
• Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number.
• Additional health & wellbeing tools including Be Me App, Healthy Minds, Gym Pass & discounted health assessments
• NEST workplace pension, life assurance & bereavement support
• Healthcare Insurance Cash plan (after 18 months’ service) giving you the ability to claim on everyday treatments like dental, optical and private prescriptions
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• Wagestream – Access your income before pay day, if and when you need it

Who we are

Nantwich is a delightful discovery for those who don't already know it. One of Cheshire's oldest settlements, its distinctive Tudor architecture, set alongside the river Weaver, makes it one of the prettiest towns in England.

It has proven to be a great location for a retirement community. We're just half a mile from the town centre while only fifteen minutes from the M6, half an hour from Chester and the Potteries and an hour from Manchester and Liverpool. Chester, Congleton, Crewe, Knutsford, Macclesfield, Middlewich and Northwich are also on the doorstep.

For over 20 years Richmond have been at the forefront of luxury retirement living. We're proud that we attract the best people and even prouder of how long they stay with us. Having won numerous awards for architecture, landscaping and care, we are now the benchmark for retirement villages in the UK. A totally fresh concept in retirement living, we ensure our residents retain as much independence and choice as possible while helping retain their 'zest for life'.

Richmond Villages is part of Bupa. Bupa is committed to ensuring that every applicant is accessed for employment, promotion and development solely based on personal merit and qualifications, regardless of gender, sexual orientation, pregnancy or maternity, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.