Pension Administrator Remote
Job description
Management Level
HEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
Business Function
Our Operations function is the engine room of our delivery capability to our clients for all of our Divisions; Pensions Solutions, Shareholder Services and Commercial Solutions. Group Operations has a headcount of 1500 FTE covering 22 locations in the UK and includes contact centre capability, payment processing and complex transactional and administration functions. Our Operations teams must deliver a service to our clients that is in line with strict client contractual and regulatory requirements, as well as protecting the commercial interests of Equiniti. Our client base is varied and includes Financial Services, Large Corporate and Public and Third Sector clients, and through leveraging technology and innovation, Operations must deliver an excellent service across our diverse client base.
Core Duties / Responsibilities:
The successful candidate will be responsible for the following duties
- Provision of administration service to customers as per Service Level Agreements
- Monitoring and ordering office stationary supplies
- Monitoring and logging incoming work requests
- Maintenance of up to date filing and records for department, checking the integrity of customer data
- Processing of a wide range of routine and non-routine documentation within defined procedures
- Drafting of correspondence in response to customer enquiries
- Inputting customer details and accesses customer information
- Collating and analysing data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
Skills, Capabilities and Attributes:
The successful candidate will demonstrate the following skills and behaviours
- Excellent attention to detail and capable of following defined processes and procedures
- Superior communication skills: written and oral
- Strong desire to deliver exceptional customer service
- Proven track record of quality, timely delivery
- Excellent ability to develop positive and productive working relationships
- Good IT skills and a willingness and aptitude to learn a variety of systems
What We Offer
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
- All Employee Long Term Incentive Plan (LTIP) – Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off – Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
