operations manager Toronto
Job description
Operations Manager
Toronto
(Full-time Permanent)
Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and impact through our Campus and Women’s environments. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage the right consumer at the right time.
www.trooh.com
This is an exciting opportunity for an Operations Manager to join our team supporting the team in ensuring seamless and timely campaign delivery and connectivity of all our digital screens. This role is responsible for creating and managing the operational plan. The Operations Manager will work with both venues and field technicians to troubleshoot any issues and dispatch solutions in an effective manner.
The successful candidate will be extremely well organized, detail oriented and self-motivated. They will have excellent communication skills and strong Microsoft Office skills.
Accountabilities and Responsibilities:
- Achieve and maintain 95% overall connectivity while maintaining an overall awareness of connectivity levels by market, network, and partner
- Verify all sites adhere to Trooh's standard via the scheduling of site visits. Reports findings of site visits and ensure follow up on findings that do not meet standards, where required.
- Lead the Venue Issues process - include maintaining the tracker, leading bi-weekly meeting, following up with venue and ensuring those assigned tasks are completing them
- Create and manage the operational plan, ensuring that resources are allocated efficiently and effectively. Share plan with stakeholders to ensure all teams are aligned.
- Provide status updates on installations and communicate issues with venues.
- Communicate regularly with field technicians to ensure timely completion of work orders and follow up on delays. Confirm when work orders are complete and problem solve.
- Provide regular reports on the status of work orders.
- Track, approve, and file all field support invoices ensuring accuracy with initial quotation.
- Reviewing the financial report to make sure the monthly costs are aligned.
- Act independently within specific guidelines and recognize matters requiring a sense of urgency, being able to prioritize and have exceptional time management.
- Tracking monthly/weekly maintenance KPIs to ensure third party technicians are meeting Trooh’s standards for quality performance. Participate in special projects, assignments, and administrative duties as needed.
What you offer:
- Post-secondary education preferably related to marketing or business administration and a minimum of 3-4 years’ experience in the media or advertising industry, preferably in OOH (out of home) sector; experience with an agency or vendor in a trafficking or project management role is a big plus.
- Superior MS Office skills (Word, Excel, PowerPoint).
- Previous experience in Ayuda, Salesforce, or similar ERP/CRM inventory and work order tracking system an asset.
- Exceptional organizational skills coupled with excellent interpersonal, verbal and written communication skills.
- Ability to hold people accountable and keep others on track of work assignments.
- Ability to handle multiple projects and requests simultaneously, utilizing strong time management skills in a highly organized fashion.
- Ability to be sensitive to tight deadlines while managing changing priorities.
- Professional, outgoing, enthusiastic and a real team player that is ready to champion the Trooh brand.
What a career at Trooh can offer you?
- Competitive compensation packages and great income potential for high performers
- Full benefits
- A healthy work-life balance - generous paid time off as well as a 4.5 day work week and December holiday closure
- Cross border collaboration and opportunities to grow professionally together
- Vibrant team-work environment
- Virtual and offsite social activities
- Employee Referral bonuses
We appreciate the interest of all candidates, however, only candidates selected for an interview will be contacted.
Trooh is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.
Job Types: Full-time, Permanent
Salary: $70,000.00-$90,000.00 per year
Benefits:
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M4V 1N6: reliably commute or plan to relocate before starting work (required)
Education:
- Bachelor's Degree (preferred)
Experience:
- Project management: 3 years (preferred)
Work Location: Hybrid remote in Toronto, ON M4V 1N6
