Operations Manager

Operations Manager Warwick, West Midlands, England

Mercure Walton Hall Hotel & Spa
Full Time Warwick, West Midlands, England 23061 - 41226 GBP ANNUAL Today
Job description

Job Ref: AM10970
Branch: Mercure Walton Hall Hotel Spa
Location: Mercure Walton Hall Hotel Spa, Warwick
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 14/09/2023
Closing date: 28/10/2023


Would you like to work for a company that gives you:

  • £250, up to £1000 cash incentives when referring a friend to come and join our team - TC’s apply
  • Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

  • Perk Box - monthly freebees, Highstreet brand street discounts, free monthly movies
  • Meals provided whilst on shift
  • Sales incentives and initiative rewards
  • Discounted / Free use of leisure facilities – “Hotel specific”
  • Free Car Parking – “Hotel specific”
  • Stays in our hotels at discounted prices or
  • Even free stays in our hotels as one of our rewards recognition incentives,
  • Opportunities for your personal development within the Hotel Group Brand Portfolio
  • Fully funded apprenticeships – TC’s apply
  • Annual Holidays entitlements inclusive of Bank Holidays
  • Opportunity to buy additional holiday entitlements
  • Pension enrolment

Does the below sound like you?

  • Passionate and willingness to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Excellent standards
  • Good organisational / time management skills.
  • Resilient, creativity, able multitask and can work under pressure
  • Ability to work morning, afternoon/evening, and weekends
  • Able to deliver exceptional customer experiences all the time
  • Is the Operations Manager role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you???

Klarent Hospitality are recruiting for an Operations Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

  • As Operations Manager you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets.
  • Work in conjunction with the General Manager / Deputy General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
  • Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
  • Comply and exceed hotel and company Service Standards
  • Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
  • Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
  • Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
  • Hold regular briefings and communication meetings with the HOD team

Set on 26 hectares of grounds, this resort style hotel with a 1500s annexe is 8 miles from Shakespeare's Birthplace and 11 miles from the iconic cars at the British Motor Museum.

The informal rooms have a modern vibe and feature Wi-Fi, TVs, and tea and coffeemaking facilities. Refined suites in the annexe add Nespresso machines, sitting areas and 4-poster beds. The 1- and 2-bedroom apartments offer kitchens, dining areas, and living rooms with sofabeds. Room service is available.

Amenities consist of 2 chic restaurants, 2 bars and a gym, plus a heated indoor pool. Massage service is available.

Operations Manager
Mercure Walton Hall Hotel & Spa

www.mercurehotel.com
Khamīs Mushayt, Saudi Arabia
Sébastien Bazin
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Hotels & Resorts
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