Operations Manager

Bournemouth Carlton Hotel, Signature Collection By Best Western

The Opportunity

An exciting opportunity has arisen for an Operations Manager to join an incredible team, working in partnership with the General Manager and overseeing all hotel operations. We are looking for a leader with presence and confidence to drive the team in a new direction. We are looking for an all-rounder in operations, with a strong background within hotel management in a larger property. The ideal candidate will have good commercial awareness and can lead a team of HSM.

As the active No 2. within the property you will have a visible and involved presence across the hotel, actively supporting teams identifying in-the-moment feedback. You will support the General Manager in being involved in all financial, commercial, and operational planning, using your strong commercial awareness and the ability to work as a key decision-maker.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
• Refer a friend scheme from £500 to £1000 per referral.
• Hospital Plan.
• Online Health Portal.
• Eye Care.
• Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Pension Scheme.
• Free meals on duty.
• Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.

Ideal Candidate

• You will be an adaptable Operations Manager within a similar sized property, or a senior member of the operations team looking for their next step.
• Will be a key ambassador across the hotel, passionately promoting the hotel
• Exceptional level of numeracy and literacy skills
• Excellent communication skills
• Ability to produce and analyse reports to drive the performance of the hotel.
• Manage and lead the team through periods of change with an authentic and genuine demeanour
• Will be a registered Licensee or equivalent
• Strong ability to work under pressure
• Able to work flexibly to meet the needs of the hotel

Hotel

With dramatic seafront views, nothing gets much better than Bournemouth Carlton Hotel, which is part of the Signature Collection By Best Western.

The hotel is right in the heart of town, so when you can tear your eyes away from the beautiful view, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions.

The property has 76 bedrooms including 16 family bedrooms, including 16 sea view bedrooms. The hotel also has 18 one- and two-bedroom timeshare apartments. Event rooms for wedding parties up to 200, with private gardens and terrace.

The Grill menu is bursting full of feel-good comfort foods, healthy and gluten-sensitive options

About us

We have 46 hotels in our growing UK portfolio, international brands Crowne Plaza, Holiday Inn, and