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Job description

Mobile - Covering Harrods, Selfridges, Fortnum and Mason, Fenwick and Our flagship store at Burlington Arcade

As a Fragrance Specialist you are accountable for promoting the brand to existing and new customers within the stores in which you work; managing client loyalty to assist the stores’ business growth and development. You are also accountable for assisting in sustaining brand image and delivering 5-star customer experience.

Key Responsibilities

• Ensure you monitor and meet your individual target and key performance indicators each month
• Assist more senior managers to acquire accurate retail figures for their weekly report
• Maintain housekeeping and brand visual merchandising standards
• Ensure excellent customer experience is executed at all times, and handle customer feedback promptly and courteously
• Assist managers and stock control manager to maintain stock level and integrity
• Take full direction from managers and respond efficiently and promptly to requests and directions from them
• Develop a thorough product knowledge and an understanding of the stories behind the brand and brand image
• Maintain a professional image and attitude as a brand ambassador
• Develop clienteling and client loyalty
• Ensure that daily reports and monthly reports are properly completed and submitted on time
• Adhere to all policy and guidelines given by the company and the stores in which you work
• Ensure databases and customer profiles are up-to-date and contain accurate and relevant data in respect with GDPR regulations

Salary and On Target Commission

• From £25,000 per annum
• £10,000 OTE

Key Skills Required

• Effectively communicate with team and management
• Good time keeping
• Teamwork and co-operations
• Direct sales skills and clienteling

Benefits Included

• Uniform Allowance
• Fragrance Allowance
• Private Medical Insurance

Job Type: Full-time

Salary: From £25,000.00 per year

Benefits:

• Private medical insurance

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Commission pay

Application question(s):

• Are you about to work full time?

Experience:

• Luxury Fragrance Retail: 1 year (preferred)
• Luxury Retail Sales: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location