IT Support Engineer London
Hyve Group
Full Time
London
35539 - 42039 GBP ANNUAL Today
Job description
Vacancy No
VN1196
Employee Type
Permanent
Employment Type
Full-Time
Location City
London
Location Country
UK
Description
About Hyve
We believe that when people come together, powerful things happen. Hyve Group plc connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes.
Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.
Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup.
#LifeAtHyve
At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together.
We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.
Our hybrid working model ensures we respect our peoples’ work/life balance.
Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.
We believe that when people come together, powerful things happen. Hyve Group plc connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes.
Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.
Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup.
#LifeAtHyve
At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together.
We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.
Our hybrid working model ensures we respect our peoples’ work/life balance.
Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.
Key Responsibilities
Address user tickets raised in ServiceNow regarding hardware, software or basic networking issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask users targeted questions to diagnose problems and guide users with simple step-by- step instructions.
Research and identify solutions to software and hardware issues.
Track IT system issues through to resolution, within agreed service levels
Properly escalate unresolved issues to appropriate internal 3rd line teams
Provide prompt and accurate feedback to customers and communicate clearly the status of any tickets or issues raised.
Walk customers through the installation of any applications and computer peripherals.
Administer Group Active Directory to create new users, update information, remove old users.
Administer Microsoft Teams based phone system including the configuration of new users, leavers.
Administer Group Exchange Online: new users, leavers.
Inventory Storage for tracking growth or users or teams’ data footprints
Inventory and maintain record of workstations / laptops in the configuration management database.
Do basic diagnostics for LAN networking infrastructure issues.
Be ready to learn new systems to provide support for them.
Provide support to staff at events run by the company.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Ask users targeted questions to diagnose problems and guide users with simple step-by- step instructions.
Research and identify solutions to software and hardware issues.
Track IT system issues through to resolution, within agreed service levels
Properly escalate unresolved issues to appropriate internal 3rd line teams
Provide prompt and accurate feedback to customers and communicate clearly the status of any tickets or issues raised.
Walk customers through the installation of any applications and computer peripherals.
Administer Group Active Directory to create new users, update information, remove old users.
Administer Microsoft Teams based phone system including the configuration of new users, leavers.
Administer Group Exchange Online: new users, leavers.
Inventory Storage for tracking growth or users or teams’ data footprints
Inventory and maintain record of workstations / laptops in the configuration management database.
Do basic diagnostics for LAN networking infrastructure issues.
Be ready to learn new systems to provide support for them.
Provide support to staff at events run by the company.
Skills Required
Windows 10 OS skills
Good troubleshooting skills
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Passion for IT
#LI-DNI
Good troubleshooting skills
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Passion for IT
#LI-DNI
Hyve Group
www.hyve.group
London, United Kingdom
Mark Shashoua
$100 to $500 million (USD)
501 to 1000 Employees
Company - Public
Advertising & Public Relations
1991
