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Are you an IT Infrastructure Engineer, who is looking to work in a fast paced, global, market leading company?

Here at Innovative Technology, we have an excellent opportunity for an IT Infrastructure Engineer, to join our talented team in our global head office in Manchester.

We’re Innovative…

Trading for over 30 years here at Innovative Technology, where we now have offices on five continents and employ around 400 people, with nearly 200 based from our state-of-the-art R&D hub.

From self-service checkouts to arcade machines, we provide our retail, banking, kiosk, vending, gaming and amusement customers with products and services that help them securely accept automated payments, with our industry-leading technology keeping us at the forefront of our sector.

By being true to our values of Innovation, Collaboration, Respect and Drive we’ve seen significant growth and won numerous domestic and international awards, whilst offering outstanding career opportunities and great benefits. You’ll find us on the edge of the Pennines and less than half an hour from central Manchester, with modern offices, free parking and excellent transport links.

Our Opportunity

In the role of IT Infrastructure Engineer you will be 3rd line support assisting the demands of the wider business in the UK and globally, whilst maintaining all best practise standards and processes. This will be achieved in line with the business technology strategy and assist in providing a robust platform for the future growth of the business.

About the IT Infrastructure Engineer role:

• Responsible for maintaining the company IT Infrastructure, through the correct identification and efficient resolution of all IT-related issues, and the management of systems, patches and upgrades, across Active Directory, Network, Servers, Backups, Office 365 and Azure
• Configure, install and maintain all desktop and server hardware, routers, switches, firewalls, VPN etc, through effective prioritisation and tracking, using current Helpdesk software. (Jira)
• Act as the escalation point for IT support tickets, aid in the resolution of complex issues that cannot be resolved by the IT helpdesk
• Resolve through a series of actions, either face-to-face, over the phone or email/ skype to help set up systems or resolve issues with the ability to explain complex IT issues, effectively with non-technical colleagues in the UK and international environment
• Resolve alerts raised by our monitoring platforms, liaising with external suppliers and partners to resolve technical faults and repairs of equipment
• Plan and roll out Infrastructure upgrades, patches, security upgrades, major hardware renewals
• Scoping, planning, documenting, and implementing of technologies as required to the highest standards

Skills & Experience we're looking for in our IT Infrastructure Engineer:

• Minimum of 3 years of 2nd/3rd line support experience and managing support tickets that have been escalated to the infrastructure team
• 3 years knowledge and experience of cloud-based technologies
• Demonstratable experience in using 3rd party migration tools
• Ability to analyse infrastructure, highlighting area of risk and put forward suggestions for systems improvements
• General network and infrastructure monitoring knowledge
• Storage platform and data migration experience
• Stakeholder management experience
• Premise and Azure Active Directory Domain Services
• Office 365 and Exchange Online administration
• Device management using Intune
• Microsoft Defender for Endpoints
• SQL Server & MySQL
• Windows & Linux
• VPN technologies (Azure)
• CISCO Meraki switches & firewalls
• Cyber Essentials / ISO27001
• SharePoint migrations
• Virtualisation technologies – Azure HCI stack preferable

Your Package & Perks:

• A competitive salary
• Flexible working hours and some working from home available
• Paid breaks, lounge style canteens and games tables
• 32 days holiday (including public holidays) and the opportunity to earn up to an extra 13 days holiday each year
• Private Healthcare Scheme available for you (as benefit in kind), and the option to add family members
• Dental Insurance
• Electric Car Scheme
• Onsite electric car charging points
• Educational Sponsorship
• Free secure parking
• Free onsite modern gym
• Informal dress code
• Cycle to Work Scheme
• Staff car workshop
• Workplace Pension Scheme, with a 3% contribution from us

What’s next?

If you’re an experienced IT Infrastructure Engineer and want to join our award-winning team, working on the latest cutting-edge technology we want to hear from you.

A better way... Through our people, drive, and commitment we push boundaries to deliver innovative products and services.