Full-time Bartender/Waiter Guildford, England
Job description
JOB PURPOSE
To deliver great guest service and work well with the team to create a friendly, warm and welcoming environment with the key aim of ensuring our guests revisit us and recommend us to their family and friends.
DUTIES & RESPONSIBILITIES
Our Guests
Deliver excellent guest service, at all times by:
- Giving every guest a friendly welcome when they enter the business
- Explaining the service cycle, our products, our great offers and events
- Serving guests in turn, quickly and efficiently
- Using situational selling – making recommendations that are appropriate to the guest
- Serving and presenting all our food and drink products perfectly – product quality, temperature and brand standard
- Valuing our guests by engaging them in appropriate conversation / banter
- Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
- Talking to every guest about the guest experience survey
- Checking guests are enjoying their meals
- Dealing with guest queries and complaints quickly and professionally
- Giving every guest a genuine farewell and encourage them to return
Our People
- Communicate and work well with the kitchen team to ensure the delivery of great guest service.
- Support the team by helping out others when required e.g. pot wash.
- Involved in and contribute at team meetings.
Our Practices
- Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times.
- Set up and closedown the department to brand standard including stock rotation.
- Complete daily and weekly cleaning tasks.
- Keep up to date with current promotions and new products.
- Maintain personal knowledge by completing in-house training, online eLearning and workbooks.
- Always adhere to brand standards, licensing law and all company policies & procedures.
- Carry out management team requests and brand instructions.
COMPETENCIES & BEHAVIOURS
Guest Obsessed
- Acts with the guest in mind and goes the extra mile.
Win With Our People
- A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.
Drive for Results
- Driven to exceed business targets for self and team balancing the need for results and quality standards.
Communicating with Clarity
- Communicates clearly and articulately and adapts communication style to suit their audience.
Handling Pressure & Problems
- Operates well under pressure, using initiative and remaining positive when confronted with problems
WHAT'S IN IT FOR ME?
- Flexible shifts to work around your lifestyle!
- A massive 33% discount across all our brands. Whether its date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered.
- 20% discount off all of our brands for friends and family.
- Hastee Pay – no more waiting for payday, you can access your earned pay when you need it.
- Discounts on gym memberships.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.
Job Types: Full-time, Permanent
Salary: £7.46-£11.00 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
