Real Time Analyst Eastleigh, England
Job description
Title: Real-time Analyst
Department: Operations
Location: Hybrid / Chandlers Ford
Salary: £25,105
Hours: Monday - Friday
Are you an experienced analyst, who has a good eye for detail? Do you enjoy planning and working in a solution focused environment?
We have a great opportunity to join our Customer Service Operations department, where we play an integral part in the efficient running of our contact centre teams.
What we can offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards
We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
What does this role involve?
Working in our Central Resource team, you will monitor the operational performance of our contact centre teams and ensure customer contact is maintained.
Day to day you will;
- manage queues and ensure wait time is a minimum;
- analyse agent downtime using our telephony routing platform;
- allocate and redeploy staff depending real time situations.
Who are we looking for?
As a data centric role, you will come from an analytical background, where you will provide live support and be able to maintain consistent performance.
For this role you will have a keen eye for detail, experience of working in a contact centre environment and good communication skills.
Additional benefits available on your first day!
- Utilita Bonus Scheme, made up of personal and company elements.
- Career progression, 32% of our vacancies in 2022 were filled internally.
- 25 days annual leave plus bank holidays.
- The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
- Discounted employee energy tariffs.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
About us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were vote Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.
Job Types: Full-time, Permanent
Salary: £25,105.00 per year
Benefits:
- Company car
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Eastleigh
