Field Support Engineer

Snodland

Snodland Customer Service Centre (LM0011)

Permanent

Full Time

Grade 3

Salary - £31,000 - £35,000 depending on experience

Hours - 41 per week working 5 over 7 days

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Join us as a Field Support Engineer and you will be supporting the Operations Manager in the day to day running of the White Goods repair operations, supporting our White Goods Engineers in their training and devolvement requirements within the field. As part of this role you will also be required to diagnose, test and repair laundry, refrigeration and cooking appliances in customer’s homes while providing excellent technical support and excellent service to our customers.

As part of this role, you’ll be responsible for:

Supporting our engineers with knowledge on repairs.
Engaging with our customers, keeping them informed and dealing with any escalations.
Liaising with manufacturers regarding repairs.
Positively influencing colleagues though the ability to lead by example.
Ensure cost effective decisions are made during the repairs process.

A lot of the job comes down to skill and efficiency but building a rapport with customers is just as important. They will welcome you into their homes, and you’ll leave them happy.
Our White Goods Repair Team recently won a big award at Currys (our Chairman's Shield) in recognition of the team’s industry leading NPS and world class 1st visit fix rate.

You will need:

Electrical testing and fault-finding experience
Technical installation and repair skills
Ability to work in a team
Customer service skills
Experience in a customer contact environment
High level of personal impact and influence at all times demonstrating focus on the customer
Full UK/EU driving licence with no more than 6 penalty points
ACS Qualifications (or equivalent)

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

Quarterly bonus
Competitive pension scheme
Product discounts on the latest tech
A range of wellbeing initiatives
30 days of annual leave (inclusive of bank holiday entitlement)

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented team and unbox your passion at the UK’s best-known retailer in tech.

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