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To assess a family’s needs for information and support from referral through bereavement. To provide family support according to the families individual needs and where appropriate in partnership with other professionals and agencies.

This role will be based remotely covering Leicestershire and Northampton. As the role will involve travelling throughout the locality your own transport is essential.

The hours for the position will between 30-37.5 hours per week so we encourage applications from those looking for reduced hours or full time hours.

Key Responsibilities

• 
  To support families in an identified locality within the East Midlands.

• To facilitate the provision of ongoing emotional support to families in conjunction with the family support team and key-workers, to ensure available support is appropriate and timely.

• To ensure that children, young people and their parents are empowered through information and understanding of their rights and options to access services required.

• To support the baby, child, young person and their family before and following death.

• To support families post bereavement and identify if additional bereavement support is needed.

• To act as a professional resource for other members of the multi-disciplinary team, parents and children and young people.

• To provide signposting and/or practical assistance to enable the families to access the information and practical support required, ensuring families have access to the information and services that they require.

• To assess the family’s individual needs and identify appropriate available services.

• To ensure information about Rainbows and other relevant services is available for families and professionals, and to promote the services of Rainbows to professionals, agencies, support groups etc.

• To ensure that the families individual needs are met, including the cultural, ethnic and spiritual aspects.

• To participate and facilitate support groups and family activity days.

• To liaise with other professionals/agencies involved with a family to ensure continuity of care.

• To assist with the audit and collection of feedback for the service and ensure that there is evidence based practice.

• To participate on the Saturday on-call rota for family support when required.

• To identify gaps in service provision and develop, implement and evaluate further developments with the family support team, families and other professionals.

• To maintain accurate records according to policy.

• To act as a mentor to new staff, teaching and assessing in accordance with Hospice policies and procedures and within scope of role and responsibility.

• To participate in Hospice Open Days and Remembrance Events where required.

• To follow the correct procedures for the authorisation and reporting of sickness and absence.

Safeguarding Children and Vulnerable Adults

• To comply with Hospice and Leicester City LSCB Policy, Procedures and Practice

• To follow hospice policy regarding the management of safeguarding concerns.

• To access mandatory safeguarding training and demonstrate competence at the required level.