Front of House Assistant

Scale Space – White City, London

Days of work - Monday to Thursday
Hours of work - 9am - 2pm
Fixed-term contract with potential for permanent position

We are looking for a friendly and professional individual with a 'customer first' attitude.

About Scale Space

Space is a scale-up community, providing access to the people, services and space businesses need to succeed. Our buildings foster 'collisions', collaboration, and innovation between tenants, including facilitating access to Imperial College London's research and talent, and to Blenheim Chalcot's venture building expertise, as well as other universities such as the University of Nottingham.

Take a look at the place where you could work on the video below.

About the Person

We want you to:

Be proactive and very highly organised
Always be approachable and willing to go the extra mile
Be willing to roll your sleeves up!

A proven track record of working within a customer service environment that delivers an exceptional, first-class service would position you very well for this role.

Key skills and attributes include:

'Customer First' attitude
Warm, outgoing and friendly personality
Excellent communication skills, both written and verbal
Good computer skills (particularly Outlook, Word and Excel)
Great prioritisation skills and ability to take on tasks proactively
Strong team player
Ability to work independently without close supervision

Key responsibilities will include:

Providing a courteous, efficient, and helpful Front of House service for all users and visitors to Scale Space and acting as the first point of contact for enquiries
Recognising key members and guests, greeting them by name, building strong relationships and understanding the activities of their company
Answering the main phone line in a polite and gracious manner while ensuring messages are passed on to the relevant person
Ensuring all guests are signed in and have the appropriate access card
Keeping the front of house immaculate for members and visitors
Checking that key facilities (e.g. meeting rooms) are correctly set up for members
Conducting occasional building tours for members and/or visitors
Assisting in planning and delivering business and social events in the building for members and external customers
Helping customers with Building Fire Safety procedures and Health & Safety regulations

What we can offer you: