Front of House Assistant

Scale Space – White City, London

• Days of work - Monday to Thursday
• Hours of work - 9am - 2pm
• Fixed-term contract with potential for permanent position

We are looking for a friendly and professional individual with a 'customer first' attitude.

About Scale Space

Space is a scale-up community, providing access to the people, services and space businesses need to succeed. Our buildings foster 'collisions', collaboration, and innovation between tenants, including facilitating access to Imperial College London's research and talent, and to Blenheim Chalcot's venture building expertise, as well as other universities such as the University of Nottingham.

Take a look at the place where you could work on the video below.

About the Person

We want you to:

• Be proactive and very highly organised
• Always be approachable and willing to go the extra mile
• Be willing to roll your sleeves up!

A proven track record of working within a customer service environment that delivers an exceptional, first-class service would position you very well for this role.

Key skills and attributes include:

• 'Customer First' attitude
• Warm, outgoing and friendly personality
• Excellent communication skills, both written and verbal
• Good computer skills (particularly Outlook, Word and Excel)
• Great prioritisation skills and ability to take on tasks proactively
• Strong team player
• Ability to work independently without close supervision

Key responsibilities will include:

• Providing a courteous, efficient, and helpful Front of House service for all users and visitors to Scale Space and acting as the first point of contact for enquiries
• Recognising key members and guests, greeting them by name, building strong relationships and understanding the activities of their company
• Answering the main phone line in a polite and gracious manner while ensuring messages are passed on to the relevant person
• Ensuring all guests are signed in and have the appropriate access card
• Keeping the front of house immaculate for members and visitors
• Checking that key facilities (e.g. meeting rooms) are correctly set up for members
• Conducting occasional building tours for members and/or visitors
• Assisting in planning and delivering business and social events in the building for members and external customers
• Helping customers with Building Fire Safety procedures and Health & Safety regulations

What we can offer you:

• Competitive Salary
• Free lunch in the office (hot food and salad bar) and unlimited coffee
• Life Assurance
• Pension Scheme
• The right mix of challenges, learning and development opportunities

What's it like working at Scale Space? Check out this video to hear what our current employees say: https://youtu.be/vaC8nL-EGgMScale