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JOB TITLE: Dual Security officer

LOCATION: Killingworth Shopping Centre

CONTRACT: Permanent

HOURS: Flexible

SHIFT PATTERN: Various shifts over 7 days inc early mornings and evenings (06:30 – 22:15)

PAY RATE: £9.75 per hour

ROLE OVERVIEW AND PURPOSE

Dual Role Officer(s) will ensure exemplary standards of Security and Customer Service are always provided to the client and visitors to the site, whilst assisting to maintain the cleanliness and safety across site. The role will be the public face of the Centre Team and should always act with professionalism. A can-do attitude is essential in this highly influential role.

KEY RESPONSIBILITIES

• To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service
• Carry out regular patrols of the shopping centre as detailed in the site assignment Instructions, being always proactive
• Continuously look for opportunities to be of assistance to visitors at the shopping centre, proactively helping wherever opportunities arise
• Safeguard all the sites are safe and non-threatening environment for all visitors/tenants.
• Ensuring all incidents are managed in accordance with site policies and procedure
• Liaising with site control room proactively reacting to incidents and ensuring colleagues are fully briefed and always supported
• Ensure any unsecure areas of the site are reported to Control Room immediately and action taken to resolve
• To record/log all non-conformances and emergencies with the appropriate control room operatives
• To deal efficiently and effectively with all emergencies ensuring the Centre team are kept fully always informed
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company polices
• Maintain vigilance and highlight/manage unauthorised access by banned individuals
• Ensure radio procedures are always adhered to
• Ensure all events/incidents are recorded in the Security Officer notebook correctly and notebook policies are always adhered to undertake any other reasonable duties as required to meet the needs of the business
• Ensure a timely response to all security issues and events
• Complete all training requirements as requested by line manager
• Be available to cover at least one additional shift per month if requested to cover absence/annual leave
• Liaise closely with the Environmental Services team delivering one service and highlight opportunities in working as one team
• Ensure the cleaning standards within the Centre are of the highest thereby delivering a clean and safe environment for all visitors.
• Ensure efficient recycling and waste management is carried out.
• Maintain welfare facilities in good condition
• Liaise with all colleagues to ensure the smooth and efficient running of the Centre.
• To carry out all daily, weekly, monthly Centre checks in conjunction with Facilities Manager/Centre Manager.
• To carry out a daily inspection of entrances, mall interior, streets, car parks, service roads/areas and public access areas back of house.

ESSENTIAL QUALIFICATION

• SIA Licence

PERSON SPECIFICATION

• Be professional, pleasant, friendly, courteous, and helpful always whilst carry out duties to the highest standard
• Take ownership of all situations to ensure tasks are completed or escalated when necessary
• To always stay motivated aim high and achieve