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Role Profile,

To be the accountable officer responsible for the efficient and profitable running of a store in line with Domino’s standards. To manage the resources of the store including staff, stock, product quality, marketing initiatives, sales targets and financial management to increase unit sales and capitalise on sales opportunities.

Key Skills, knowledge and experience

• Ability to communicate in a clear and effective manner through a variety of mediums including but not limited to e-mail, verbal and written forms
• Ability to build sales and business relationships and manage people fairly
• Ability to disperse conflict quickly with satisfactory outcomes
• Ability to make decisions whilst under pressure during busy periods
• Ability to manage time effectively to ensure store operational tasks are achieved
• Ability to motivate and drive a team to deliver outrageous results
• Ability to respond favourably to change
• Knowledge of the industry, and in particular Domino’s relentless standards included in the Operations Audit, to enable the store to maintain high standards.
• Previous management experience is essential with qualifications in NVQ level 2 or equivalent preferable. Qualifications in QA or H&S disciplines would be an advantage as would previous experience of working within a casual dining environment.
• Previous experience of managing people and compliance with people management legislation to ensure decisions that are made in relation to people issues always comply with the law are essential.
• Complete relevant practical and online training courses

Additional Information

• This role involves standing, lifting, carrying, reaching and other physical demands.
• The work conditions can often incur extreme temperatures during winter and summer with the heat from the oven and the coolness from the walk in fridge, coupled with outdoor activities such as refuse disposal, deliveries and cleaning windows.
• Individuals will be exposed to cornmeal dust
• Other tasks involve hand tasks and include shaping pizza dough, pinching and folding boxes, use of peel to extract products from oven, cutting pizza with a wheel
• The work is repetitive and can be pressurised during busy periods
• All individuals must be able to take an order that involves talking and hearing over the phone or face to face.

Particular difficult aspects of the role include:-

• Handling violent or aggressive customers late at night
• Dealing with violence towards staff when away from the store on delivery
• Managing staff safety in “high risk” residential areas

This role profile is not exhaustive and provides a general overview of the scope of the role. Such duties from time to time may be amended by the Company and from time to time job holders will be required to undertake other duties as necessary to meet the needs of the business.