dispatcher Las Vegas, NV
Job description
The LVMPD is an EEO employer and maintains a drug-freeworkplace.
Salary Information:
The salary for this position is negotiated through a collective bargaining agreement. All new employees will be hired at the minimum salary in the range and will be eligible for merit increases until reaching the maximum salary in the range.
Definition
Incumbents relay information between 9-1-1 callers and police officers; dispatch officers and track officer activity in order to secure the safety of the officer and the facts of the situation.
- Must demonstrate a minimum typing speed of 35 net wpm (after errors).
- Possession of a high school diploma or General Education Diploma (GED).
- Be a citizen/naturalized citizen or permanent resident alien without conditions on status of the United States of America by the date of the first test instrument.
- Be at least 18 years old by the date of the first test instrument.
- One year of work experience is desirable.
Conditions of Employment
- Personal Appearance: While on duty, and/or representing the Department, uniformed or otherwise, all Department employees will be neat and clean in their appearance in public. Employees are prohibited from attaching, affixing, or displaying objects, articles or jewelry on or through the nose, tongue, eyebrow or other exposed body part, except the ears for females, while on duty. Employees are prohibited from stretching or "gauging" their earlobes. All jewelry implants will not be exposed or visible while on duty. Tattoos or branding will not be exposed or visible while on duty and/or representing the Department. Such markings must be covered by clothing. Markings that cannot be covered by clothing will be covered using makeup, neutral-toned bandages, or patches. Tattoos or branding anywhere on the body that promote racism/discrimination, indecency, extremist or supremacist philosophies, lawlessness, violence, or contain sexually explicit material are prohibited.
- Incumbents are required to successfully complete training on the radio dispatch functions as an integral part of probation.
- Incumbents are required to work any assigned shift and day, including holidays, upon short notice if necessary.
- Classroom and call center environment; noisy distractions from multiple employees conversing over headsets; work with computers in varying light conditions.
- Vision sufficient to read the computer screen, as well as fine prints in documents.
- Speech and hearing sufficient to carry on conversations using a headset, in person, and over the telephone.
- Vision and hearing sufficient to multi-task.
- Dexterity and mobility sufficient to repetitively use a computer keyboard and mouse as well as assigned equipment.
- Endurance sufficient to sit for long periods of time, as necessary.
Application Filing
Applications must be submitted online and received by the posted closing date and time. Decisions on an applicant's qualifications for this position will be made solely on the information contained in the application and therefore, should be filled out in its entirety.
To determine your status after submitting an employment application, you may access your account by going to https://www.governmentjobs.com/Applications/Index/lvmpd.
Application Screening (Pass/Fail)
Applications will be reviewed to determine those candidates who meet the minimum qualifications. These qualified candidates will be invited to participate in the remainder of the testing process set forth below. Applicants will be notified of the results of the screening process via email. If you have not received your notification by 5:00 pm (PST) on Thursday, July 6, 2023, it is your responsibility to confirm your eligibility to test for this position by contacting the OHR representative listed below in the Inquiries Section.
Exam Dates*
Exam #1: Online Criticall (Weighted 25%) – Beginning Thursday, July 6, 2023
Exam #2: Oral Board (Weighted 75%) – Beginning Thursday, July 20, 2023
Exam Information
You will receive an email not later than 5:00 pm (PST) on Thursday, July 6, 2023 with instructions to participate in the online Criticall exam. The deadline for completing the online Criticall exam will be Tuesday, July 11, 2023 by 10:00 am (PST). NO EXCEPTIONS.
If you do not have access to a computer to take Criticall, please contact one of the team members listed under inquiries to request to take Criticall at LVMPD Headquarters on Tuesday, July 11, 2023. Testing is offered once per month at LVMPD Headquarters. The Las Vegas Clark County Library District has computers that can be reserved by referring to the following link https://vwebpcres.lvccld.org/PCResweb/pcres/reserve.pl or by calling 702-507-6091. If you reserve a computer at the library, please make sure to bring headphones.
- The LVMPD reserves the right to modify the selection processes and test instruments in accordance with accepted legal, ethical, and professional standards.
**Due to security reasons, personal belongings permitted in the testing facility will be limited. Items such as large backpacks, briefcases, duffle bags or similar items may not be allowed. Those items permitted will be left to the discretion of the LVMPD employees administering the examination and may be subject to a search.
***If you believe you are eligible for Veteran's Preference Points and want to be considered for them, you MUST attach your DD Form 214 (Member-2 orMember-4) or Statement/Proof of Service to your application showing 181 days of active duty in good standing. We are no longer accepting hard copies at the time of your Oral Board.
Criticall requires an Overall Data Entry score of 3700 keystrokes per hour or higher AND an Overall Non-Data Entry Score of 70% or higher, in order to pass. The keyboard portion requires a typing speed of 35 net words per minute, after errors.
Criticall is a computer-based assessment used to ensure candidates possess the necessary skills to perform the required duties for the Police Dispatcher Professional position. Criticall measures:
- Keyboarding/Typing
- Accuracy
- Call Summarization
- Cross Referencing
- Data Entry/Key Strokes Per Hour (While demonstrating the ability to multi-task under pressure and during disruptions.)
- Decision Making
- Map Reading
- Memory Recall
- Sentence Clarity
Helpful Tools
An Informational Booklet and Informational Video are available to assist candidates in preparing for the above selection process.
Candidates that want to improve their typing speed and accuracy may try online resources including Typer Shark, Typing.com, or keyboarding classes with Vegas PBS.
Additional Selection Processes
If you successfully complete the above selection process, you will undergo a thorough background investigation, including a polygraph exam. A polygraph examination can be stressful and may affect existing medical or psychological conditions or ongoing treatment. Candidates are encouraged to consult with their personal physicians to discuss whether the polygraph will affect a condition or treatment and then follow the guidance of their medical professional.
The background investigation takes approximately 90 to 120 days to complete. You must also meet the LVMPD Hiring Standards. LVMPD employees participate in the Department’s random drug screening process.
Please visit the FAQs available on our employment site for a listing of the LVMPD's open competitive selection and employment policies, and other pertinent information. Please visit www.protectthecity.com for additional information pertaining to the LVMPD and its hiring process.
Inquiries
Questions regarding this selection process may be directed to:
- Martha Casper, HR Technician, 702-828-3986, [email protected]
- Rosanne Sorboro Steiner, Analyst, 702-828-3146, [email protected]
Vision: The vision of LVMPD is for the Las Vegas community to be the safest community in America. This vision is realized by prioritizing human life and human interactions, and building trust with the citizens we serve.
Mission: The mission of the LVMPD is to provide exceptional police services in partnership with the community. Prioritizing the mental and physical well-being of employees enables our department to perform at exceptional levels and build meaningful relationships with community members.
Values: The acronym "I CARE" is the guiding principle for each and every LVMPD member. This acronym represents thevalues of the Las Vegas Metropolitan Police Department: Integrity, Courage, Accountability, Respect, and Excellence. The values are supported by behaviors, demonstrated by the actions of members, as they live these values. All members are expected to represent the values of the LVMPD while in the workplace and off-duty.
EEO: The LVMPD is an equal opportunity employer. All appointments to the competitive service shall be made withoutregard to race, color, religion, sex, age, disability, sexual orientation, national origin, genetic information, military service,or political affiliation and shall be based on merit and fitness only.
CIVILIAN EMPLOYEE BENEFITS
Benefits are effective July 1, 2022, are based
upon an 80 hour pay period in a paid status, and are subject to change.
ASSIGNMENT DIFFERENTIAL: Specific assignments may qualify for assignment differential pay.
EDUCATION INCENTIVE: Civilian employees possessing an Associate, Bachelor, or Master Degree from an accredited college or university will receive a designated amount per pay period based on degree.
OVERTIME PAY / COMPENSATORY TIME: Employees who work overtime have the option of being paid at 1-1/2 times their hourly rate or receiving 1-1/2 hours of compensatory time. Compensatory time may not accumulate beyond 60 hours.
SHIFT DIFFERENTIAL: Employees will receive an additional 4% shift pay for working a swing shift or a graveyard shift. After completing initial probation, employees working a graveyard shift encompassing the hours of midnight to 5:00 a.m. will receive an additional 2% shift pay.
LANGUAGE PAY: Qualified employees may receive Language Pay each pay period.
UNIFORMS: The Department furnishes, maintains, and cleans all uniforms for those personnel required to wear uniforms, with the exception of footgear.
TAXES:
State/City – Nevada has no state tax or city income tax.
Social Security – Employees enrolled in PERS pay no social security.
Medicare – Medicare is deducted at the rate of 1.45%.
WORKING HOURS: Employees work 80 hours bi-weekly. Depending upon the area of assignment, employees work an 8-hour, a 9-hour, a 10-hour, or a 12-hour shift per day.
LEAVE AND HOLIDAYS
ANNUAL VACATION LEAVE: Employees begin accruing vacation leave immediately at the following rates:
- 1 – 14 years of service:4.62 hours per pay period (3 weeks per year)
- 15 – 19 years of service:6.15 hours per pay period (4 weeks per year)
- 20 + years of service:7.68 hours per pay period (5 weeks per year)
On December 31st of each year, employees may carry over a portion of accrued leave, based upon their years of service.
Employees separating from the Department are eligible to cash out all accrued vacation if they have completed six months of continuous service.
BEREAVEMENT LEAVE: Employees may take bereavement leave for members of their immediate family. This leave can be deducted from any available accrued leave.
BONUS LEAVE: If an employee uses the equivalent of 3 days or less of sick leave, (including Family Leave), within an employment year, (the year beginning with the date of hire), s/he will receive 3 shifts of bonus leave. The shifts will be based on his/her regular work schedule at the time of accrual. The accrued balance may not exceed 240 hours. Employees separating from the Department are eligible to cash out all accrued bonus leave.
FLOATING HOLIDAY: At the start of each fiscal year (July 1st), civilian employees receive two floating holidays. Employees must use these days by June 30th of each fiscal year or they will be forfeited. Employees must have completed 6 months of continuous service to be eligible to use floating holidays. Floating holidays must be taken as full days, and have no cash-out value.
HOLIDAYS: Employees receive 13 paid holidays per year. A holiday compensation plan is in place for employees who work on a holiday, or when a holiday falls on an employee's regular day off. In June and December of each year, employees may choose holiday straight time pay or holiday leave accrual as a holiday compensation option.
SICK LEAVE: Employees begin accruing sick leave immediately at the rate of 4 hours per pay period (104 hours per year), with no accrual limit. Sick leave may be used as it is accrued. Employees must have ten years of continuous service before being eligible to receive a portion of their sick leave balance upon separation from the Department.
BENEFITS
HEALTH/VISION/DENTAL INSURANCE: Employees are eligible for benefits upon date of hire. LVMPD pays 100% of the employee's coverage and a portion of family coverage. Deductions for family coverage will be deducted on a pre-tax basis. The plan includes coverage for major medical, dental, vision, life, and accidental death.
POLICE EMPLOYEE ASSISTANCE PROGRAM (PEAP): PEAP is an LVMPD counseling and referral service for employees and their families to help those who are experiencing personal or job-related problems. This service is provided at no cost to the employee.
RETIREMENT: Employees are members of the State of Nevada Public Employees Retirement System (PERS) as an employer paid agency. Employees are vested upon completion of 5 years in the retirement system.
SUPPLEMENTAL INSURANCE AND CAFETERIA PLANS: Various plans are available to employees, such as:
- Deferred Compensation (457b):Employees may elect to make pre-tax and/or contributions of their income into an approved deferred compensation qualified plan.
- Flexible Spending Accounts:Employees may elect to make pre-tax contributions to a flexible spending account, to be used for unreimbursed medical expenses and dependent day care expenses.
- Supplemental Insurance:Supplemental insurance policies are also available, such as short and long term disability, cancer insurance, and accident insurance.Deductions for these policies are made on an after tax basis.
- LVMPD Group Life Insurance, Accidental Death & Dismemberment, and In Line of Duty Death recompense at $25,000 each
About Las Vegas Metro Police Department
CEO: Joseph Lombardo
Revenue: Unknown / Non-Applicable
Size: 1001 to 5000 Employees
Type: Government
Website: www.lvmpd.com
Year Founded: 1911
