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Essential Functions

• Oversee the delivery of IT services, ensuring alignment with business objectives and customer needs.
• Establish and maintain strong relationships with vendors, managing key contracts and service agreements.
• Monitor and report on service metrics, ensuring adherence to service level agreements (SLAs) and driving continuous improvement efforts.
• Manage risks associated with service delivery, implementing mitigation measures as necessary.
• Drive the resolution of service-related issues, coordinating with internal teams and vendors as needed.
• Represent the CIO in meetings and communications, ensuring alignment across the IT department and the broader organization.
• Assist in managing the IT department, coordinating resources, facilitating communication, and resolving issues.
• Contribute to strategic planning, helping to set priorities and drive the execution of strategic projects.
• Ensure effective internal communication within the IT department, disseminating key information and fostering a collaborative culture.
• Any other duties as assigned by management.

Qualifications

• A minimum of 8 years of experience in IT service management, with a proven track record of delivering high-quality services.
• Experience in managing vendor relationships and contracts.
• Comfortable working with minimal direction within a fast paced rapidly changing environment.
• Entertainment work experience is highly desired.

Skills & Abilities

• Strong organizational skills and ability to multi-task in a large business environment.
• Strong knowledge working with Managed Service Providers.
• Strong leadership and team management skills, with the ability to delegate effectively and drive high performance.
• Strong communication and interpersonal skills, with the ability to represent the CIO and effectively communicate with all levels of the organization.
• Knowledge of IT service management frameworks and best practices, such as Service Desk operations.