Job description
About the Role:
- Collate and analyse core Service KPI data, develop current reporting in-order to form further insights and recommendations
- In-depth analysis of repair details and product failures to identify failure mechanisms, time to failure, component at fault and financial impact
- Total product profitability and service cost analysis to support sales decisions
- Financial and volume Management reporting to our Board and Head Office
- Ad-hoc reporting of service and sales KPI’s, creation of innovative new reports to identify issues and recommendation of actions to drive improvements
- Analysis of failures leading to robust Quality claims where failure rates breach thresholds
- Champion smarter faster solutions to improve upon current processes
Key Skills:
- Expert Excel skills, including the ability to work on V Lookups, Index Match formulas and other specialist function of Excel
- The ability to record macros and edit VBA code would be a distinct advantage
- Advanced user of desktop applications including Access, PowerPoint, Power Pivot, Excel, and as the desired requirement of SQL experience
- Excellent communication and Data analysis techniques.
- Demonstrate a proven logical, methodical and process driven mind-set.
- Educated to a degree level
Benefits
· Excellent salary
· 23 days annual leave plus public bank holidays, long service increment up to 25 days.
· Company pension
· On-site parking
· Employee discount
· Cycle to Work scheme
About the Company
Established in 1969, Hisense Group have been committed to developing innovations in consumer electronics for over 5 decades. Today, Hisense are the No.1 TV brand in China, Australia & South Africa, and the No.2 refrigeration brand in China, employing over 100,000 people across 54 companies as well as boasting 12 research & development centres worldwide. All of which have the sole aim of delivering high quality, cutting-edge and affordable products that improve the life of our consumers.
Hisense UK is one of the subsidiaries of Hisense International, we are based in Leeds. Our main business includes the sales of consumer electrical products such as TV, soundbar, refrigerator, washing machine, oven and other home appliances through major retailers to UK market.
For further information about Hisense UK, please visit our website at https://hisense.co.uk/
Job Types: Full-time, Permanent
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Leeds
About Hisense
CEO: Wang Shi Lei
Revenue: $5 to $25 million (USD)
Size: 10000+ Employees
Type: Company - Private
Website: www.hisense.com