technical support engineer Saffron Walden, England
Job description
Yellow Technology is a professional audio consultancy, dealing with all elements of studio and audio system design and installation. We work with a varied client base, including film & television composers, producers, recording studios, post-production, library music, and broadcast. Our work is, therefore, exciting, varied and challenging.
We have a friendly and dedicated team at the heart of our business and we work together to ensure not only that we carry out our work to the highest standard, but that we enjoy ourselves in the process. Our people are our biggest asset.
We are looking for an additional member to join our Production Team. You will start your journey as an Engineer, regardless of your previous experience, in order to learn the way we do things. Your progression through to Senior Engineer, Consultant and beyond will be determined by your ability to learn quickly and take on responsibility, whilst honouring the three core values that are at the heart of our company - Excellence, Elegance and Extraordinary Care.
You will be a master of many skills. A true all-rounder, our clients will come to rely on you not just to build and maintain their audio systems, but to provide unbiased and knowledgeable advice when planning changes or improvements and advanced level support when they encounter problems.
Key Responsibilities:-
- Assembling, configuring and testing audio systems;
- Installing furniture, acoustic panels and general studio fixtures on clients’ premises;
- Manufacturing audio cables and other bespoke products;
- Planning, performing and documenting routine system maintenance;
- Supporting clients via telephone, email, online and in person.
And, in time:-
- Consulting with clients in the design of new audio systems and planned upgrades or changes;
- Production and revision of system designs, proposals and quotations;
- Planning and managing all stages of client projects;
The successful candidate will have personal qualities consistent with the company’s core values. The right person will be able to demonstrate their enthusiasm for providing exceptional service to our clients, through a fastidiousness that is part of their personality. They will be tidy and organised and will enjoy being part of a friendly and close-knit team.
Key Attributes:-
- The ability to keep calm in a crisis and get to the root of a problem without being phased by external pressure;
- Excellent organisational skills, with a high level of attention to detail;
- A confident and effective communicator;
- A passion for problem-solving;
- A good listener, able to empathise and to work with people from all walks of life;
- The ability to design, implement and adhere to processes.
Key Skills:-
- A broad knowledge of music technology, ideally including some experience of audio systems, signal path and recording techniques;
- Experience in the use of one or more DAW systems;
- A basic understanding of the nature of sound and acoustics;
- Musical training and experience;
- Technologically adept, with an enthusiasm and curiosity for all areas of technology.
Starting Salary:-
Your starting salary will be between £21,500 and £25,500. Potential for up to £30,000 after overtime.
Job Type: Full-time
Salary: £21,500.00-£30,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
