Customer Services Advisor Oldham, England
Job description
Are you looking for a new challenge and wanting to further your career in Customer Services?
Do you want to be supporting customers with their consumer queries, effectively and in a timely manner?
Join Ultimate Products (UP) today and watch your career grow to the highest levels at our industry leading, international business.
We are looking for talented and career-driven individuals with transferrable skills and Customer Services experience to join our growing team and be a part of our rapidly expanding company.
At UP we pride ourselves on providing opportunities to our talented colleagues, with over 50 internal promotions given in the past 2 years with many more available as the company continues its ambitious plans to become a £500 million turnover company in the next 5 years.
In a recent survey, 92% of our employees agreed that their job allows them to utilise their strengths! With structured training, we're here to support you through every step
What you will be doing
You are the first point of contact for any customers who require assistance with their purchases. You will support the team in dealing with queries (via live chat, email and letter)
- To accurately log all customer interactions on the customer service databases, providing in depth information to ensure trends and patterns are identifiable.
- Investigate and resolve customer complaints
- Collecting and analysing customer feedback through our online review platforms and reporting system
- To manage the spare parts and replacement areas ensuring suitable stock levels are maintained and replacements are sent to the customer in a timely manner. This may include discussions with internal departments such as buying and stock control
- To identify process improvements and drive forward with the implementation of new ideas
The UP story
From a spark in Oldham to a global success. We're the cogs in the retail machine, designing, manufacturing and distributing innovative branded products at the best prices to a mass market. Our brand portfolio includes Salter, Beldray and Progress. Each has a reputation for high quality and on trend design, and they're faithful household names - some that even your grandparents love.
Ultimate Products has been bringing branded kitchen and laundry products to the market since 1997. Now a public limited company, our annual turnover exceeds £150 million. We've established strong working relationships with Internationally recognised retailers, including Tesco, Asda and Primark, filling the shelves of the world's favourite stores across 38 countries. Despite our continued growth, strong corporate values remain at UP's core; we are committed to supporting local charities and initiatives to give back to the community that helped build us.
Our people are a key driver to our success and we are proud of creating an environment that enables our colleagues to thrive both professionally and personally, which is why we recently invested £1.6M in a brand new office at our Oldham headquarters. With newly implemented employee mental health and environmental committees, we are dedicated to empowering our people to have a voice and share their views. We recognise how important it is to recharge, which is why we've also introduced complimentary yoga and boxing sessions this year. In a 2022 survey, 84% of our employees said that they would recommend Ultimate Products as a great place to work, a figure that we're hoping to improve even further in 2023!
What we look for
Candidates must be ambitious, driven and enthusiastic with an interest in pursuing a career in a leading international business. Application requirements:
- A degree essential at 2:1 or above. All specialisms considered
- Minimum 12 months full time work experience
- Strong communication skills, both written and verbal
- Excellent organisational skills with a keen eye for detail
- Assertive and confident with a proactive approach to work
- Local to Greater Manchester
What is in it for you?
We care about your progression:
- Structured training and personal development plan during your career with us
- Ongoing salary reviews as you take on more responsibility and progress your career
- Employee Save As You Earn share save scheme
- Optional salary sacrifice pension contribution of an additional 10% on top of your standard pension contribution
We invest in our people:
- New £2M state of the art office in Oldham
- 25 days holiday plus bank holidays after your first 12 months
- Access to wellbeing support, including 24-hour access to Employee Assistance Helpline
- Wellness sessions including yoga and boxing
- Charity, Environmental and ESG committees, created to encourage positive change within the company and our wider community
- Every UP employee is authorised to complete a day of paid charity work volunteering
- High levels of employee satisfaction- Glassdoor rating of 4\* and above
We celebrate in style:
- Annual Christmas party paid for by the company
- Flowers or a gift for landmark birthdays, weddings, and births
- £250 towards a wedding cake
Job Type: Permanent
Salary: £23,000.00-£24,000.00 per year
