Go Beyond Specialist Remote
Job description
Go Beyond Specialist
Location: Field Based – Covering The UK Retail Estate
Salary: Competitive + Vodafone Benefits
Hours: Full time
What will you be doing?
You will be responsible for leading divisional level projects to drive brilliant sales, service and people objectives beyond retail stores. To support and lead, across the Divisional estate by driving collaboration across the retail channel including Webchat, Door to door operations and the future of digital hubs. You will be responsible for driving brilliant sales and service customer experience, by contributing towards the delivery of operational excellence across the Division. The main aim is to build all the additional revenue opportunities that sit alongside the wider distribution strategy for digital hubs.
Work alongside Territory Managers, Regional Managers, and wider teams- Support and empower the Division to continuously develop, motivate and improve the cross-channel teams
- Support and challenge decisions/sales approaches to increase growth and exceed cross channel targets
- Training on new services and refresher training of relevant and required topics
- Personally accountable for the performance across extra revenue stream outside of retail stores
Who are we looking for?
Ability to think ahead, anticipate issues and respond at speed. Forward planning is essential.- Building professional relationships with all areas of the business ensuring you are approachable with the ability to challenge
- Previous experience working within Vodafone is an advantage as is experience in a similar role
- A self-starter who is extremely organised, meticulous attention to detail, strong project management skills, highly professional with strong prioritisation and excellent communication skills
- Strong networking and relationship building skills
- Highly proficient with PC systems including Microsoft Office packages specifically Outlook, Excel, PowerPoint & Word.
What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We’re also proud to provide a Reconnect programme with flexibility to support individuals returning to work after a career break and our market-leading parental leave policies. We’re committed to supporting you throughout every step of your career at Vodafone.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.
Posting end date: 8th February
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
