customer relations Chambersburg, PA
Job description
- One position available, qualified candidate will work in the Chambersburg, PA branch. This position in a full-time in the office position.
Position Description: Customer Service Specialists have expertise in providing account information to customers through phone, in-person and email inquiries. They are responsible for processing customer convenience service requests as well as handle general account inquiries. They are successful at promoting our products and services. Performs a wide variety of clerical and office duties including supporting the local branch.
Areas of Responsibilities
Customer Service
- Receives telephone calls and visitors promptly, professionally, and courteously. Assist callers with routine inquiries and requests.
- Ensures that existing and potential customers receive prompt, courteous service. Promotes Business Management Solutions and convenience products to members.
Accounting
- Process incoming payments and make deposits. Disburse loan funds. Complete noncash forms as needed for internal adjustments and transfers to Finance. Initiates outgoing past due notices and routine delinquency phone calls to customers.
Loan Servicing
- Assist in the printing of and in some cases mailing of loan packages. Assist with ensuring loan documents are properly scanned in AgDocs promptly once they have been executed. Supports loan officers' account servicing efforts including the collection of customer financial information.
Additional Administrative Duties
- Assists in preparing required special reports and correspondence. Assist in system maintenance to provide accurate reporting.
REQUIREMENTS
- Customer service experience preferred or training/experience in banking or finance industries.
- Generally, minimum to two years of related work experience preferred.
- Excellent communication & interpersonal relations skills.
- Moderate knowledge of software applications and proven self-starter.
- Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
- Ability to initiate, organize and prioritize work and maintain confidentiality.
- Basic knowledge and ability to promote convenience products and Business Management Solutions.
- Ability to work in the office during branch hours of operation (typically Monday – Friday from 8 a.m. to 4:30
p.m.) - Adaptable and flexible to a changing work environment.
- Prolonged periods of sitting at a desk and working on a computer.
Who are we?
Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.
What can we offer you?
We offer competitive compensation and benefits packages for full-time employees including:
- Medical insurance with dental and vision care options
- 401 (k) with significant employer matching
- Paid time off, holidays and volunteer time to support work/life balance
- Tuition reimbursement and training opportunities
- Leadership and career development opportunities
- Paid parental leave and short term disability
- Fun and inclusive work environment
Salary Range: $40,000 - $50,000, depending on experience.
Equal Opportunity Employer including veterans and individuals with disabilities.
