Box Office Sales Assistant – Full Time London, England
Job description
Role Outline
Our Box Office is one of the UK’s busiest, selling over 1.2 million tickets each year and handling around 250,000 customer interactions by phone, email, social media and in person. Our customers expect the highest level of customer service during every aspect of their experience and this is what you’ll help us deliver. We are recruiting for Box Office Sales Assistants – Full Time.
A natural communicator with a genuine passion for customer service, you’ll fit right into our dedicated and friendly team. Candidates will offer either box office; call centre or customer service experience, with flexibility, strong computer skills and an excellent telephone manner. It goes without saying that you will have excellent spoken English, and excellent written skills, as a large part of this role entails answering customer emails and responding to social media queries. Ideally, you will also have experience of working in the arts and knowledge of music and live entertainment.
We are looking to recruit keen and enthusiastic individuals to join us as Box Office Sales Assistants on a full-time basis as follows:
The Box Office’s normal hours of work are 8.45am to 9.00pm over seven days per week. Your normal hours of work are 37.5 hours per week and your working pattern is 8.5 hours per day (including a one hour break per day which is unpaid) over five days subject to rota within these times, including weekends and bank holidays. Occasionally Box Office opening hours are extended from 8.00am and/or until 11pm for certain events and due to seasonal requirements. If you are required to work your 8.5 hour shift from or to these extended times, you will usually be given two weeks’ notice.
The closing date for all applications is 12 noon on Wednesday 24th May 2023. If you have applied for this role already this year you do not need to re apply. All applicants must have the right to work in the UK without the need for sponsorship.
The Royal Albert Hall is a registered charity (no. 254543) and strives to be an equal opportunities employer.
