medical assistant Walsall, England
Job description
Communication • Communicate effectively with all professional involved with the patients’ care • Communicate effectively with patients and carers, recognising their needs for alternative methods of communication • To build professional rapport with patients • Provide and receive sensitive information • To report effectively to the team on patient’s progress and performance in relation to the patient. • To ensure up to date written and electronic records and activity data are maintained in accordance with professionals standards and are used for the purpose intended. • Participate in practice meetings as appropriate Personal and people development • Take responsibility for own developmental learning and performance, including participating in supervision • Take responsibility for maintaining a record of own personal development • Work with management on any new training requirements • To recognise and understand the roles and responsibilities of individuals working in the primary health care teams • Be aware of the legal issues pertinent to the role of a HCA and limitations of practice. Health, safety and security • Use the personal security systems within the workplace according to practice guidelines • Identify the risks involved in work activities and undertake them in a way that manages the risks • Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including but not limited to: 1.
hand washing 2. universal hygiene procedures 3. collection and handling of laboratory specimens 4. segregation and disposal of waste materials 5.
decontamination of instruments and clinical equipment 6. reporting and treatment of sharps injuries 7. dealing with blood and body fluid spillages 8. Assist patients and colleagues in adopting sound infection control measures 9.
Understand and apply the principles of the cold chain 10. Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility 11. Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate 12. Awareness of statutory child health procedures and statutory local guidance and referral criteria 13.
Awareness of the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility 14. Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health 15. To offer screening for blood borne viruses (e.g HIV and Hepatitis) Service improvement · Be aware of and, if appropriate, assist in current clinical audit · Work with colleagues in the team on the development of current and new services and other initiatives · Deal with requests from patients and clinical staff for health information leaflets · Participate in organisational activities that create opportunities to improve patient care. Quality • Alert other team members to issues of quality and risk in the care of patients • Ensure own actions are consistent with clinical governance systems • Practice in accordance with agreed standards of care • Enable patients to access appropriate professionals in the team • Ensure stock items under your control are ordered and available in the treatment and consulting rooms • Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation • Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook • Be able to manage your own time effectively • Support in the delivery of standards and targets Equality and diversity • Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures • Respect the privacy, dignity, needs and beliefs of patients and carers • Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour • To act as chaperone for other clinicians in line with the practices chaperoning policy Clinical skills – health and well-being • Undertake, record and follow guidelines for the tasks for which you have received appropriate training: • Urinalysis and preparation of specimens for investigation by the pathology laboratories • To carry out health checks including but not limited to height, body mass index, pulse rate and rhythm and blood glucose monitoring.
- To carry out patient health check, including health screening and measurements and recording of previous medical history, family history and current medications. • Prepare and maintain environments and equipment before, during and after patient care interventions in line with infection control polices • To collect lifestyle data from patients • Assist in raising awareness of health and well-being, and how it can be promoted • Give accurate and appropriate information to patients and groups within own competence. • To administer the influenza and pneumococcal and or shingles vaccines, on the instructions of a regulated professional • To respond appropriately in the event of an adverse reaction to vaccination in clouding the performance of basic life support • Assisting clinical staff where appropriate • To support and monitor patients during nebuliser therapy • Involved in wound care management and care planning. Administrative tasks • Maintaining stock control of clinical supplies • Replenishing stock within the clinical rooms • Management of emergency drug supplies • Ordering of vaccines and regular stock check • Recording of fridge temperature log • Calibration and safety check for certain equipment Information processes • Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate • Maintain confidentiality or information relating to patients, relatives, staff and the practice • Take the necessary precautions when transmitting information.
