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Job Description

Job Details

Department: Baggage Tracing / Reflight Immediate Start

Pay Rate: Starting salary £14.68 per hour

Overtime: Available and paid at 150%

Job Type: Full- Time, Permanent position

Location: This role will be based at London Heathrow Airport.

Hours: 7 days a week 0700-1830 on operating pattern 3 ON 3 OFF

Benefits : Westfield Health Cash Plan with entitlement up to £1070 per year, Pension plan, Airport Staff Canteen card with company discount of 75% and Staff Airport parking

Role Overview

This role is varied and duties will involve working within our Terminal locations and Reflight Department.

You will be the first point of contact for passengers, customer airlines, handling agents and courier services.

The role will include:

• Working within our terminal locations and Reflight Department. assisting passengers within baggage reclaim who have delayed or damaged baggage by processing their reports using our World Tracer system. Processing baggage that has been delayed inbound and outbound.
• Assisting and updating customers on the status of their delayed baggage

Responsibilities:

• Assist with Baggage Enquiry within Baggage Reclaim Hall
• Clearing baggage belts and processing arriving baggage for delivery.
• Processing baggage for re-flight
• Retagging baggage for next available flights using Re-flight system, sending relevant forward messages. Or rerouting baggage as per Airline requirement.
• Entering of information in Re-flight system, Baggage Reconciliation and World Tracer
• Prepare relevant manifests and handover to respective handling agents teams
• Regular monitor and action of World Tracer action files.
• Maintain work station and surrounding areas in a clean and tidy condition
• Comply with all Company Procedures and instructions and act on instructions from Supervisors and Management as necessary
• Ensure facility is kept secure from un-authorised personnel
• To undertake any other duties as required by the management team

Requirements:

• Previous Airport experience would be advantageous.
• A minimum of 3 years working in a Customer Service role
• Fully fit and able bodied; this role involves heavy lifting and carrying of passenger luggage. Manual handling training provided.
• Excellent customer service skills
• Strong communication and interpersonal skills.
• Fluent in English, second or third languages would be desirable.
• Computer literate.
• Able to manage multiple computerised systems.
• Able to find solutions to customer needs and ability to problem solve and empathise with customers.
• Pro-active and ‘Can Do’ attitude is a MUST.
• Able to adapt in a fast paced and changing environment.
• Self –motivated and strong time management skills.
• Excellent team player
• Decision making
• Problem solving
• Safety driven
• You will be required to attend mandatory training as set by GBS.
• You must have the right to work in the UK.
• You must hold valid photo I.D; Passport and/or Driving Licence

This position is subject to a previous 5 year reference history (preferably with no date Gap’s greater than 28 days) and a clear Criminal Record Check (DBS) in line with Department for Transport requirements within Aviation. More information on this can be found at: www.gov.uk/request-copy-criminal-record

• Must have the right to work in the UK.
• This position is subject to a 5 years reference history and CRB check being clear of any Department for Transport disqualification convictions within Aviation.

Job Types: Full-time, Permanent

Salary: £14.68 /hour

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: £14.68 per hour

Benefits:

• Canteen
• Company pension
• Health & wellbeing programme
• On-site parking

Work Location: In person