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Frasers Group are currently looking for an Area Manager to support our Premium fascia’s.

As a PLC with a £4bl turn over, the opportunity to grow your career in a fast paced and dynamic environment is one for the bold.

The Opportunity

Our Premium division is made up of House of Fraser, Jack Wills, Frasers and Sofa.com. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and future proofing our business. You achieve this by having a strong commercial awareness to coach, support and engage Store Managers, providing inspirational leadership on how to surpass the company objectives. Reporting to the Head of Retail for Premium, you will operate as a business manager for your area, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

To continue our growth, we are looking for an experienced retail Area Manager to join our team, covering Scotland, and North-East England.

1. Operations:

• Oversee and challenge store operations and ensure stores deliver to expectation on all KPI’s
• Use visit checklists to observe store performance and hold managers accountable for under performance, providing support and feedback for improvements
• Use business communication tools to oversee completion of tasks and ensure your team understand all key functions

2. Controls:

• Ensure wage controls are met on a weekly basis, and store teams resolve any issues quickly and effectively
• Oversee compliance with processing of payroll, ensuring stores resolve issues and problem-solve effectively
• Drive excellent performance on wage controls through detailed analysis and floor-based observations
• Be organised and structured in own work, oversee store management daily structure and influence change

3. Sales

• Understand business and customer expectation and ensure this is executed at store level
• Observe service through store visits and use knowledge to coach managers on how to improve
• Understand product features and benefits and coach store management on how to deliver a broad understanding to teams
• Drive KPI targets and motivate store teams to deliver results
• Analyse data and communicate with teams for improvement
• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
• Coach and guide store teams on how to interpret merchandising guidelines to the sales floor and strong commerciality and efficiency

4. Development

• Identify internal and external talent and use development opportunities and performance management processes to drive exceptional performance
• Plan for development and create clear succession plans for each store to encourage next generation and support business growth
• Create an environment that encourages and rewards performance fairly and equitably

5. Leadership and Management

• Develop, coach and motive your team of Store Managers to achieve success, holding them accountable where appropriate
• Take responsibility of your area and be accountable for any outcomes
• Develop relationships with teams by way of regular visits, conference calls and day to day communications

The Requirements

• Previous experience within premium retail at a senior management level. Multi-site management experience would be preferred
• Vast knowledge and passion for premium retail including building brand relationships
• Proven ability in increasing sales and profits and controlling costs and stock loss
• Strong commercial acumen and ability to make sound business decisions
• Must be able to multi-task, work well under pressure and to strict deadlines
• Able to work a flexible schedule based on the company needs
• An inspirational leader and role model to others
• Be self-driven in own personal development

The Rewards

• Competitive basic salary
• Company car
• Petrol card
• Bi-annual commercial bonus scheme
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% In-store Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands