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Coordination Centre Administrator:

The purpose of this role is to work in a team to provide high quality administrative support to the Rennie Grove and Peace Hospice Coordination Centre who are responsible for the clinical coordination of care for patients and families referred to Rennie Grove and Peace Hospice.

This means you will be responsible for:

• Acting as the first point of contact for patients, families and professionals and provide a kind and knowledgeable response when dealing with callers and knowing how and when to escalate.
• To deal appropriately and sensitively with all callers, adhering to hospice policies on confidentiality at all times.
• Working collaboratively with others in the Co-ordination Centre, including clinical colleagues and support them to ensure the patient and family receive the appropriate care in a timely way.
• Ensuring that data entry on to the clinical systems is complete and accurate.
• Work on a rota basis covering 08.00 to 18.00, seven days a week.
• Acting as a Rennie Grove and Peace Hospice Care ambassador, actively demonstrating our values and positively promoting the specialist care we provide.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

If successful, you'll join us on the first Monday of the month so we can best support you with our structured induction programme.

We encourage and strongly recommend our workforce to get fully vaccinated against COVID-19.

We are delighted to announce that the proposed merger with Peace Hospice Care that was announced in June 2022 will be going ahead in October 2022, as planned. The next phase of the merger integration started from 1 October 2022. The new organisation has been incorporated and will be called Rennie Grove Peace Hospice Care.

ARE YOU READY TO MAKE A DIFFERENCE?

Click here to read the Job Description.

Applications will be reviewed as received. We reserve the right to close the vacancy early should we find a successful applicant.

Interviews: TBC