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Job description

AAC West of England Specialist Team (AAC West), based at Bristol Centre for Enablement, provides specialist assessment, training and wheelchair mounting services for the use of communication aids or Augmentative and Alternative Communication (AAC).

The post holder will contribute to the administrative functioning of the AAC department and actively assist the multi-professional team in the provision of a quality service. The post holder will assist in the ongoing administration of the department, booking of appointments, co-ordination of the care pathway and management of waiting lists.

• Input patient information onto the AAC West computerised database.
• To take incoming phone calls from patients/families/carers and healthcare professionals.
• Monitoring the service email inbox and ensuring queries are directed to the most appropriate team member in a timely manner.
• Open all post received by the service and undertake appropriate action in a timely manner.
• Log all referrals meeting the criteria onto the service database.
• Input and maintain client and equipment information on the AAC West database
• To follow internal processes to pass queries and referrals for triage to clinical and other professional staff within the department.
• To book appointments on to the computerised database and to cancel or reschedule appointments as required.
• Communicate with clinical and other professional staff within the service and other NHS organisations to discuss issues arising from referrals and queries
• Convert manual clinical notes and equipment prescriptions into orders and input detail onto the computerised system.
• Support professional staff by recording and retrieving clinical information.
• Undertake general office and clerical tasks e.g. receiving faxes, actioning as appropriate, photocopying and setting up and maintaining the filing system.
• Support aspects of the administration services to the service e.g. phone cover for staff sickness, holiday and meal breaks

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

• Input patient information onto the AAC West computerised database.
• To take incoming phone calls from patients/families/carers and healthcare professionals.
• Monitoring the service email inbox and ensuring queries are directed to the most appropriate team member in a timely manner.
• Open all post received by the service and undertake appropriate action in a timely manner.
• Log all referrals meeting the criteria onto the service database.
• Input and maintain client and equipment information on the AAC West database
• To follow internal processes to pass queries and referrals for triage to clinical and other professional staff within the department.
• To book appointments on to the computerised database and to cancel or reschedule appointments as required.
• Communicate with clinical and other professional staff within the service and other NHS organisations to discuss issues arising from referrals and queries
• Convert manual clinical notes and equipment prescriptions into orders and input detail onto the computerised system.
• Support professional staff by recording and retrieving clinical information.
• Undertake general office and clerical tasks e.g. receiving faxes, actioning as appropriate, photocopying and setting up and maintaining the filing system.
• Support aspects of the administration services to the service e.g. phone cover for staff sickness, holiday and meal breaks.
• To cover reception during periods of sickness, holidays and breaks. To meet and greet patients that are arriving into the centre, booking them onto the system
• To liaise with transport services as required over the phone or face to face when covering reception.
• Comply with the service requirements of the Bristol Centre for Enablement Quality systems and the North Bristol NHS Trust Policies and procedures.