Project Manager Remote
Job description
About Sapio Sciences
We are a rapidly growing, award winning, SaaS (Software as a Service) informatics company servicing the Life Sciences market. We are passionate about helping our customers digitally transform their laboratory operations through data consolidation, automation and artificial intelligence. Our LIMS (Laboratory Information Management System), ELN (Electronic Laboratory Notebook) and SDMS (Scientific Data Management System) are built on a single unified platform with the goal of empowering scientists and streamlining the discovery process.
Founded more than 15 years ago, the Company has spearheaded a quiet revolution in the digitization of labs. We count some of the world’s largest Life Science companies as our customers including Novartis, Bristol-Myers Squibb, Roche, Regeneron, GSK, PTC Therapeutics and specialist health systems such as Baylor College of Medicine Human Genome Sequencing Center, Memorial Solan Kettering Cancer Center and Earlham Institute. Following strong commercial traction in the US market and significant investment from GHO Capital we are excited to establish our dedicated European operations, head quartered in London, UK.
Summary
Sapio Science is seeking a highly motivated and self-starting Project Manager (PM). You will join a rapidly growing team, that builds on our recent customer wins.
An experienced PM you will be confident working in Life Sciences, Pharmaceuticals and Biotechnology industries to successfully deliver our solution to the delight of customers. You will have an understanding of LIMS, ELN and SDMS products and their application within the Laboratory setting.
Key Responsibilities
- Prime Sapio Science deployments and major enhancement projects in NAM
- Own the success of deployments from project kickoff to go live and customer satisfaction
- Develop, plan and manage implementation of technically complex and challenging customer projects across cross-functional organizations in line with Sapio Sciences project lifecycle
- Ability to manage multiple projects simultaneously with high quality focus and customer satisfaction in mind
- Advise the customer on Sapio Science best practice, ensure the deployment is best placed to succeed
- Apply and follow Sapio Sciences agile deployment methodology wherever possible ensuring regular customer communication touch points are in place
- Develop detailed project plans to guide the customer and internal teams through the engagement
- Ensure time, budget, quality and success criteria are met for each project
- Regularly evaluate progress vs plan raising issues in a timely fashion to ensure corrective action plans are quickly put in place
- Work to ensure that all Sapio teams are well briefed prior to any deployment and maintain a highly professional customer engagement
- Work closely with Resource Management to ensure appropriate internal resource allocation is achieved across projects
- Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project
- Work closely with the Sapio Sciences EMEA team to establish scalable processes and methods of working across the Customer Success PM organization including supporting IT tools
- Meticulously manage all PM related deployment services documentation
Personal Qualities:
We are ideally seeking someone with one or more of the following qualities:
- A self-starter who is happy to learn from first principals.
- Someone highly respected and trusted by the customers you work with
- A problem solver
- An effective, clear and straight-forward communicator
- Someone focused on activities that add value and avoiding those that do not
- Determined and persistent
- Maintain the highest standards of integrity and respect for co-workers, customers, and prospects as a Professional
Essential Experience
- Significant Life Sciences experience working within a Lab (preferably introducing new IT solutions)
- Previous knowledge or experience with either LIMS or ELN software
- Substantial experience managing internal and external stakeholders to meet project success.
- Strong matrix management skills with the ability to work and build effective relationships within a virtual team
- Experience in agile methodology, SCRUM
- Proven organizational skills, with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail
- Strong analytical, problem solving and fact-finding skills
Additional Requirements
- A BS/BA degree or equivalent in Life Science (e.g. molecular biology, chemistry, medicinal chemistry)
- Agile Project Management certification desired
- Excellent listening and presentation skills
- Ability to travel, potentially 20% of the time
- Demonstrated success working responsibly and effectively from a home office/ remote
- Effective time management, and prioritization skills
- Solid technical background, with understanding or hands-on experience in software development
- Experienced computer skills (Excel, PowerPoint, Word)
- Fluent written and spoken English required.
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