Webchat Sales Advisor - Hybrid Working - Contact Centre Stoke / Home

Location: Stoke-on-Trent Contact Centre / Working from home ( Blended working ) You will be required to work onsite at Stoke On Trent for 50% of your working time
Salary: £22,652 basic salary plus UNLIMITED COMMISSION
Hours: 37.5hrs Monday to Sunday - Shifts Between 8am - 10pm

At Vodafone UK Consumer Sales, we communicate with our customers in a way that works for them. You’ll work in a vibrant, fun culture with a strong focus on customer experience and helping build a better digital future for everyone

What will you be doing?
As a Webchat Sales Advisor you would be responsible for identifying new & existing customer needs and determining appropriate actions for resolution, delivering commercial KPI’s within our TSAR estate and increasing our digital presence. Approaching every interaction with customers as an opportunity to increase revenue and customer experience, using solution based selling and offering products and services that meet the customer’s needs. Growing and expanding our customer base.

Who are we looking for?
You will be playing a crucial role within the Retention team so we need someone who will always put the customer at the forefront of their mind and can keep up with the fast-paced environment. It will be a fast paced role so resilience is key – being able to bounce back from minor setbacks and keeping motivated for your next customer will be important. Sales experience would be desired but isn’t essential as sales skills can be taught in role.

Role Accountabilities;

Building rapport through an online conversation platform whilst ensuring security compliance is met
Finding product solutions based on establishing customer needs; achieving key KPIs
Offering outstanding service to drive great customer satisfaction shown in CSAT measure
Utilise tools and processes (including prepared responses) appropriately.
Strive to meet defined metrics for productivity, quality, and customer experience.
Always act with good conduct, ensuring our customers are given correct and relevant information ensuring their needs are met and allowing them to make an informed decision.
Undertake regular learning and development and align with company and FCA requirements
Adhere to company and regulatory policies and guideline at all times
Partaking in Vodafone’s security vetting process whenever required

What's in it for you?

An excellent remuneration and bonus package with 25 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes.

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

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