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First Fence is a leading name in the Security and Temporary Fencing industry that provide the highest standard of service, at the best market price. Our team of specialists are dedicated to meeting the needs and expectations of all of our customers.

As we are the only security fencing company to offer same day delivery within the UK, delivering optimum service through our dedicated sales, transport & systems development teams, it is no surprise we are one of the market leading companies in the security fencing industry.

The rapid pace of our growth has resulted in a sales increase in excess of 100% year on year since we were established in Burton-on-Trent in 2010. Building on our success, we are continuing to develop avenues for new business opportunities. Having recently opened our sixth depot in Nottingham, we have ambitious plans for further growth and business expansion.

Our rapid growth means that we currently operate from six locations - our main head office in Swadlincote in the East Midlands, Tipton in the West Midlands, Nottingham, Canvey Island, Bristol, and Glasgow.

Position:

As a Warehouse Supervisor, your primary responsibility is to oversee the efficient operation and sustainable growth of the warehouse. You will lead a team, providing direction, support, and development opportunities to ensure the success of the business. Your commitment to delivering exceptional service to customers will be evident in your daily actions, as you strive for excellence, drive change, and continually seek improvement. Upholding operational policies, adhering to transport regulations, promoting health and safety, and effectively managing your team are essential aspects of your role.

While you play a vital role in achieving success, you will have the backing of a Depot Manager, Operations Manager, and Operations Director. Close collaboration with these individuals, as well as with central teams such as Sales, Commercial, and People, will provide the support and resources necessary to excel in your position.

Requirements:

Here's What You Can Expect in Your Role as a Warehouse Supervisor:

• 
  Implementing a robust business strategy that supports positive growth, regularly reviewing and updating it to align with the budget.

• Adhering to cost controls and achieving targeted profit growth in line with the sales plan.

• Effectively utilising your depot and sales teams to support, develop, implement, and monitor the sales strategy.

• Ensuring successful delivery of sales, cost management, transport profit, and overall profitability.

• Handling customer inquiries or complaints in a professional and timely manner.

• Leading your team to prioritise customer satisfaction and understand the importance of delivering excellence both locally and nationally.

• Confidently coaching and developing your team to provide excellent service.

• Building strong relationships and trust with customers, while also guiding your team to do the same.

• Consistently delivering exceptional customer service by understanding their needs and providing the right range of products at accurate prices and with high quality.

• Working closely with your teams to achieve excellence, with a strong focus on customer satisfaction.

• Continually seeking new sales opportunities to ensure the ongoing growth of the warehouse.

• Promoting a positive and productive work environment and fostering a high-performance culture within your team.

• Ensuring legal compliance in the depot through adherence to transport legislation and operational requirements.

• Maintaining efficiency through effective people management and setting performance expectations.

• Delegating and supervising daily tasks, taking accountability for any issues or escalations.

• Motivating and supporting the well-being and development of all direct and indirect reports.

• Implementing HR processes and procedures fairly and consistently, including investigations, grievances, disciplinary meetings, performance management, and appraisals.

• Overseeing culture change initiatives and process development.

A Few Things About You:

• 
  You have experience and can demonstrate successful sales strategy

• You know your local and national competitors and how to confidently compete

• You are confident and able to build relationships to increase customer accounts

• You will have excellent logistics knowledge including transport legislation

• Experience in leading and motivating your team

• Knowledge or understanding of HR issues and managing performance

• Experience of working to tight deadlines and meeting targets

• Experience of working to KPI's, budgets, tight deadlines and targets

• Understanding of working in an environment with daily changing workloads

• You will thrive in a customer driven and fast paced environment

• Confident with a fair and consistent approach to people management

• Able to remain calm under pressure, communicate effectively at all levels and solve problems autonomously

• Organised and methodical

• PC literate including Microsoft Packages

Other information:

Salary: £35k - £37k

Hours: 40pw start and finish times between 7am - 5.30pm. Hours will be reflected by you and business requirements

Our Benefits

• Cycle to Work
• 25 Days holiday
• Length of service holiday bonus
• Company Performance driven bonus
• Discount website
• Employee Assist programme (EAP)

At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we actively promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.