Visitor Welcome - Car Park Falmouth, England
Job description
Job Title
Visitor Welcome situated in the Car Park (1 April – 17 September, 9 am - 1pm) Interviews will be taking place on Wednesday 15 March 2023
Responsible To
Visitor Services Manager
Primary Responsibilities
To create a welcoming, happy, and helpful atmosphere at Trebah by providing exceptional customer service as part of the visitor welcome. Meeting and greeting visitors, you will ensure everyone feels welcome to Trebah. Identifying the needs of our visitors you’ll help orientate them around the site and answer questions.
A positive can-do attitude is more important than experience as full training will be given, but punctuality and the ability to communicate in an articulate and friendly manner is essential. We are looking for 2 people working 3 or 4 days week 9am - 1pm. Post holders must be willing to work flexibly across 7 days, including weekends and bank holidays and to cover holidays and sickness.
We want our visitors to have an excellent first impression and to be able to ask questions and be guided to the next step of their visitor journey
Trebah Garden Trust has owned and operated Trebah Garden as an independent charity (no. 1000067) since 1990. The work of our staff and time given by our volunteers contributes towards our charitable purpose, chiefly to: “preserve, enhance and re-create for the enjoyment of the public, the gardens of Trebah”. Today we welcome up to 120,000 visitors per annum to our gardens and our private beach.
Main duties/responsibilities
Offering a warm greeting to visitors
Daily “Tramper” vehicle checks, cleaning and preparing them for hire, training any visitors on the use of them
Prepare the car park for opening, check for rubbish and help put out signs and open welcome shed
Identifying visitors’ needs and offering relevant information and assistance to enhance their visit, i.e. trailing information to families, visitors with dogs or visitors who require information on accessibility
Guide all cars and coaches to park responsibly in our car park
Good and appropriate radio communication with other relevant staff members
Gain a knowledge of Trebah, its garden and history
As visitors leave make sure they have a good lasting impression
Main duties/responsibilities continued
Ensuring the Health & Safety of visitors and acting as the eyes and ears and reporting any concerns immediately
Anything else as reasonably requested by Trebah
In addition, all employees have a responsibility for their own Health & Safety and that of others (staff, volunteers and visitors), when carrying out their duties
Postholders will be required to wear Trebah uniform and badge (provided)
Knowledge and skill required
Excellent Communication and customer service skills
Ability to work calmly under pressure and use own initiative
Ability to work as part of a team
Positive, flexible and ‘can-do’ attitude
Experience Required:
Able to demonstrate experience in an environment with a strong customer service ethos.
Applications close 11 March 2023
Job Types: Part-time, Temporary contract, Zero hours contract
Contract length: 5.5 months
Part-time hours: 20 per week
Salary: £8.00-£10.90 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Day shift
Work Location: One location
Application deadline: 11/03/2023
Expected start date: 01/04/2023
