Job description

Could you be our friendly face for pentahotel Derby?

pentahotel Derby is looking for a dedicated professional to join our friendly and well-regarded Food and Beverage team as a Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed professional staff team or the games consoles being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.

The ideal candidate will have exceptional people skills and enjoy working with a busy and passionate staff, across all the food & beverage aspects of the business. You will be well presented, eager to exceed customer expectations and be able to deliver a warm and welcoming approach.

You will ideally have experience within a similar role or have worked in a customer service or an F&B environment.

Key responsibilities

• Dealing with guest enquiries
• Taking payments
• Serving food in our restaurant and drinks at the bars
• Working in conference and events
• Being proactive and taking the initiative to support team members
• Liaising with the kitchen, reception and the bar and with the appropriate departments to maintain a high-quality service for our customers

Attributes

• A warm, confident and friendly approach
• Self-motivated and enthusiastic
• Dedicated and committed
• Organised, methodical and fun
• Ability to keep calm under pressure
• Sound administration skills
• Work efficiently as part of a team
• Passion for providing the best service
• Upbeat, outgoing and positive

Job Type: Part-time
Part-time hours: 30 per week

Salary: £16,380.00 per year

Schedule:

• Weekend availability

Ability to commute/relocate:

• Derby, DE24 8PU: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: PD25