Visitor Experience Administrator Bristol, England
Job description
Closing Date: 25/08/2023
Salary: £21,914pa
Contracted Hours: 37.5pw
Location: Bristol Zoo Project, BS10 7TP, please note hybrid working is not applicable for this role
Contract Type: Permanent
Bristol Zoological Society, the conservation and education charity that runs and operates Bristol Zoo Project, higher education programmes and conservation projects across the world, is recruiting a Visitor Experience Administrator. This is an exciting opportunity to join the Visitor Experience team.
If you would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [email protected].
We are committed to employing from all areas of the community, we value equality and diversity across our workforce and aim to ensure our staff is reflective of the diversity of the community. In support of this commitment, we welcome applications from the Global Majority.
As an Administrator in the Visitor Experience team, you’ll be responsible for:
- The effective operation and administration of membership and office areas, including the accurate processing of memberships, direct debits, education and groups bookings, experience bookings, animal adoptions, event tickets and processing incoming and outgoing post.
- Supporting the operation of a busy switchboard, answering enquiries via telephone, email and social media promptly and professionally.
- Delivering outstanding visitor experiences, ensuring all visitors enjoy a fun and memorable experience.
- Managing a varied and busy workload.
The successful candidate will be a motivated, hardworking and flexible individual, passionate about delivering world class customer service, placing visitors at the heart of how we think and what we do, ensuring personal interaction is second to none.
With a new strategy in place to create a world-class Bristol Zoo and conservation and sustainability at its heart, the new Bristol Zoo Project will offer spacious, modern facilities, significant growth in our conservation and education work, and an innovative and exciting visitor experience.
The role will help to realise our vision of saving wildlife together, and you will be involved in supporting our transformation programme – driving visitor numbers at Bristol Zoo Project and excitement as plans for the new Zoo progress. We know that everyone here at the Society can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
As a Disability Confident Employer if you identify yourself as disabled under the Equality Act 2010 definition and can demonstrate that you meet the essential criteria listed in the person specification, we will guarantee an interview.
Benefits include:
- 30 days of annual leave (Pro-rated, inclusive of bank hols) increasing with length of service
- Access to our company pension scheme
- Access to a range of resources to support your physical, mental and financial health, including access to our Employee Assistance Programme
- Death in service benefit (x3 salary)
- Cycle to work scheme
- Season ticket loans
- Other flexible benefits include gym discounts and access to a health cash plan
- Family friendly policies with enhanced maternity, paternity, and adoption support
- Loyalty award after 5 years and every year subsequently
- Ongoing training and development opportunities, allowing you to reach your full potential
- Free on-site car park
To apply for this role please sign into our recruitment portal and upload your CV and cover letter. The closing date for applications is 25th August.
Diversity Statement
Our vision for the Society to be an employer of choice, that is inclusive and attracts and retains the most talented people, who all work together to sustain our future. As such we welcome applications from all sections of the community. Our employee lifecycle processes, including recruitment, are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, disability status, race, or any other aspect which makes them unique.
