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Overall purpose:

This is a fantastic opportunity for a dedicated, enthusiastic and customer-focused Veterinary Care Assistant to join our friendly team at our state-of-the-art Nottingham surgery.

You'll be responsible for assisting the Veterinary Surgeons and Nurses in the treatment and care of animals and the day to day running of the surgery, whilst developing the skills to deliver excellence in customer service and clinical practice.

You'll work alongside our new Head Nurse and with our well-established nursing team, as well as our new Head Vet and our team of 4 Veterinary Surgeons (including one Senior Vet).

About us:

We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We’re continually investing in developing our growing team and there's never been a better time to join us!

Duties and responsibilities

People

• Collaborating in a positive and professional manner with the whole surgery team to deliver best patient care whilst adhering to TPV practice procedures
• Taking direction from and liaising with the Head Veterinary Nurse
• Accepting training from the Registered Veterinary Nurses and positively responding to the training and feedback
• Demonstrating flexibility to share daily tasks and responsibilities amongst the veterinary team

Customer

• Demonstrating a caring, professional attitude to customers, patients and the surgery team
• Ensuring that inpatients receive the appropriate nursing care
• Assisting with patient discharge, as directed by the Senior Nurse, including:
• Final checks: patient is clean and IV lines removed
• Discharge pack: prescribed medication is ready and post-op leaflet is available
• Returning patient to their owner: booking follow-up appointment

Operations

• Carrying out auxiliary nursing duties including, laboratory, inpatient care, euthanasia duties as directed by the Head Nurse
• Assisting Veterinary Surgeons and Registered Veterinary nurses according to the Practice Procedures Manual
• Assisting in the preparation of theatres and preparation areas to enable efficient turnaround of procedures
• Taking care of surgery and laboratory equipment
• Maintaining a clean, hygienic and safe practice and building
• Cleaning floors and surfaces:
• Washing and drying animal bedding
• Washing and sterilising surgical instruments
• Cleaning and maintaining dog wards, cat wards and isolation unit
• Undertaking reception duties at busy periods or to cover absences:
• Booking appointments
• Processing payments
• Answering telephone calls
• Reporting of any damage
• Maintaining timely, accurate and up to date clinical notes for each patient

KPIs

% ‘Red’, ‘Amber’ and ‘Green’ audits on:

• Cleanliness and hygiene
• Customer complaints

Behaviours

• The Veterinary Care Assistant must hold a relevant and recognised qualification.
• The role requires flexibility and the willingness to assist in all relevant duties.
• The role requires a commitment to proactively developing own skills and adhering to training requirements. This may require working in own time.
• The Veterinary Care assistant must adhere to health & safety guidelines.
• There is a requirement for the role to undertake other reasonable duties as required.
• This role requires strong team working, attention to detail and time management skills.
• The post holder must demonstrate empathy, kindness and compassion, whilst also being calm and confident under pressure.

Working conditions

• The role is based in a fast-paced environment.
• Hours will be undertaken on a rota basis, as agreed with the Senior Nurse.
• This role will be a demanding role and will require the individual to be on their feet the majority of the day.
• This role must adhere to the Royal Veterinary College Code of Professional Conduct

Direct reports

None